Cailin Ritchey
Dublin,OH
Summary
Driven and people-focused, with a strong background in customer service and team building. I enjoy supporting others, creating positive experiences, and embracing new challenges and opportunities for growth.
Overview
1
1
Certification
8
8
years of professional experience
Work History
General Manager
Panda Express
Lewis Center, Ohio
02.2025 - 06.2026
- Responsible for scheduling, hiring, inventory, cash handling, labor variance, sales, and daily operations.
- Managed approximately 20 employees at a time and grew the Lewis Center team from 7 to 19.
- Trained an additional 12 employees in preparation for a new store opening.
- Improved guest experience measure resulting in the highest guest experience score in the region of 60+ restaurants.
- Conducted weekly open interviews in preparation for the opening of the new Dublin location store opening while also seeking candidates for Lewis Center and Polaris teams.
Propagation Technician
Battle Green
Columbus, OH
09.2024 - 02.2025
- Maintained mother plants and clones daily, monitoring plant health and overall quality.
- Identified signs of pests, disease, nutrient deficiencies, then adjusting care as needed.
- Prepared plant nutrients, trimmed and defoliated plants, repotted when needed, produced new clones.
- Selected clones to develop into future mother plants by assessing health and quality.
- Cross-trained across departments to support business needs, including vegetation, cultivation, harvest, post harvest, curing, kitchen/lab, packaging, and logistics.
Power Wash Technician
Perfect Power Wash
Powell, OH
04.2024 - 08.2024
- Worked independently and as a team to complete residential and commercial projects.
- Operated a company box truck that I was responsible for maintaining and prepare daily. Preformed tests on equipment before and after the business day and if necessary repaired/replaced accordingly.
- Completed a variety of services such as house washing, concrete, patios, decks, roof cleanings and other customer requests.
- Communicated directly with customers, identified additional service opportunities, and offered services based on their needs.
- Participated in door to door marketing and worked to identify additional services and sales opportunities.
General Manager
Chipotle Mexican Grill
Columbus, OH
09.2018 - 03.2024
- Progressed from Crew Member to Kitchen Manager, Shift Manager, Assistant Manager and ultimately Store Manager for 3+ years.
- Managed 20-40 employees at a time while operating the Polaris and Clintonville locations
- Responsible for hiring, training, scheduling, inventory, cash handling, labor and daily operations.
- Trained and developed many employees into leadership roles including Kitchen Managers, Shift Managers, Assistant Managers, and Store Managers.
- Responded to difficult customer situations and safety concerns while maintaining operations and keeping a calm, positive environment for the team and guests.
Education
Olentangy Orange High School
Lewis Center, OHSkills
- Training and Development
- Operations and Systems
- Leadership
- Adaptable
- Problem Solving
- Resourceful
Certification
- ServSafe Manager
Timeline
General Manager
Panda Express
02.2025 - 06.2026
Propagation Technician
Battle Green
09.2024 - 02.2025
Power Wash Technician
Perfect Power Wash
04.2024 - 08.2024
General Manager
Chipotle Mexican Grill
09.2018 - 03.2024
Olentangy Orange High School