Cailyn Stanley
Richmond,VA
Summary
Detail-oriented professional with experience in high-volume dining environments. Proven ability to train new staff and collaborate effectively with kitchen teams. Committed to delivering exceptional service and maintaining a positive dining atmosphere.
Overview
3
3
years of professional experience
Work History
Server
Lake Of The Woods Clubhouse
11.2023 - 07.2025
- Managed multiple tables simultaneously, enhancing guest satisfaction through attentive service.
- Collaborated with kitchen staff to maintain efficient food preparation and delivery processes.
- Assisted in training new servers on menu items and restaurant protocols.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Upsold menu items by effectively communicating daily specials and promotions to customers.
Restaurant Hostess
Lake Of The Woods Clubhouse
03.2023 - 11.2023
- Greeted and seated guests, ensuring welcoming atmosphere in busy dining environment.
- Assisted with menu inquiries, providing accurate information to enhance guest experience.
- Trained new hostesses on operational procedures and customer service standards.
- Handled phone inquiries and bookings, demonstrating effective communication skills under pressure.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Crew Member
McDonald's
07.2022 - 10.2022
- Delivered exceptional customer service in fast-paced environment.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Handled cash transactions accurately while providing change to customers promptly.
- Maintained cleanliness and organization of work area according to health standards.
Education
BBA - Information Systems
Virginia Commonwealth University
Richmond, Virginia, VA05-2028
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- High volume dining
- Service prioritization
- New hire training
Timeline
Server
Lake Of The Woods Clubhouse
11.2023 - 07.2025
Restaurant Hostess
Lake Of The Woods Clubhouse
03.2023 - 11.2023
Crew Member
McDonald's
07.2022 - 10.2022
BBA - Information Systems
Virginia Commonwealth University