Caitlin Alford
Hillsboro,OR
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
2
2
years of professional experience
Work History
Shift Lead Manager
Jamba Juice
03.2021 - 06.2023
- Coached crew members to optimize performance and motivate toward more efficient work
- Cooperated with coworkers to improve customer experience and manage storefront
- Supervised employees and oversaw quality compliance with company standards for food and services
- Exercised composure under pressure and in escalated customer service scenarios
- Worked closely with team members to schedule breaks and shifts to meet state regulations
- Set overall vision and provided team leadership
- Completed after shift review reports to remind supervisors of completed work
- Evaluated employee performance and coached and trained to improve weak areas
Receptionist
Alford Agency
09.2021 - 02.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
Education
High School Diploma -
Hillsboro High School
Hillsboro, OR06.2020
Skills
- Client Correspondence
- Special Assignments
- Handling Customer Complaints
- Reporting
- Safety Awareness
- Cash Drawer Balancing
- Customer Experience Management
- Schedule Management
- Strategic Vision
- Interpersonal Skills
- Mentoring
Additional Information
Before working at Jamba, I tutored students at my school as well as middle school students in English and Math. I also babysat and petsat for many years. I have been in Leadership programs from a young age as well.
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
Alford Agency
09.2021 - 02.2022
Shift Lead Manager
Jamba Juice
03.2021 - 06.2023
High School Diploma -
Hillsboro High School
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