Caitlin Barber
Cornelius
Summary
Friendly and patient-focused professional with experience in healthcare administration, customer service, and team leadership. Currently working as a Patient Service Representative/Coordinator with Atrium Health, where I help patients with scheduling, insurance verification, check-in procedures, and general office support. Known for building strong relationships, staying organized in fast-paced environments, and creating a positive experience for patients and coworkers alike. Dependable, detail-oriented, and always ready to help wherever needed.
Overview
6
6
years of professional experience
Work History
Patient Service Representative
Atrium Healthcare
Cornelius
03.2025 - Current
- Welcome patients and families while creating a positive and supportive experience.
- Schedule appointments, coordinate referrals, and help manage provider schedules.
- Verify insurance information and ensure patient records are accurate and up to date.
- Assist patients with check-in and check-out procedures.
- Answer phones, respond to questions, and help resolve concerns in a professional manner.
- Maintain patient confidentiality and follow HIPAA guidelines.
- Work closely with providers and clinical staff to keep daily operations running smoothly.
- Complete data entry and maintain electronic medical records.
- Support office operations through administrative and organizational tasks.
Shift Supervisor
Starbucks
Charlotte
06.2022 - 06.2025
- Led daily operations in a fast-paced environment while providing excellent customer service.
- Trained and supported new team members.
- Managed inventory and ensured supplies were stocked and organized.
- Handled cash management responsibilities, including deposits and register balancing.
- Resolved customer concerns and helped create a positive experience for guests.
- Worked closely with team members to maintain efficient operations.
Assistant Store Manager
Main street coffee
Denver
03.2020 - 07.2022
- Helped oversee daily operations and supported staff during busy shifts.
- Trained new employees and provided ongoing coaching and support.
- Managed inventory and ordered supplies as needed.
- Assisted with scheduling and staffing needs.
- Helped recruit, interview, and onboard new team members.
- Built strong relationships with customers and contributed to a welcoming environment.
Education
Hough High School
Cornelius, NCSkills
- Patient Relations
- Appointment Scheduling
- Insurance Verification
- Electronic Medical Records (EMR)
- Customer Service
- Administrative Support
- HIPAA Compliance
- Professional Communication
- Data Entry
- Computer Skills
- Multitasking
- Attention to Detail
- Time Management
- Problem-Solving
- Teamwork
- Staff Training
- Cash Handling
- Friendly and Outgoing
My references
- Anna Rudenko, Barista, Starbucks, (980) 346-9794, 240803anna@gmail.com
- Jess Omundson, Barista, Starbucks, (980) 242-7374, Jessicaomundson18@gmail.com
Timeline
Patient Service Representative
Atrium Healthcare
03.2025 - Current
Shift Supervisor
Starbucks
06.2022 - 06.2025
Assistant Store Manager
Main street coffee
03.2020 - 07.2022
Hough High School