Caitlin Barton
Holly Ridge,NC
Summary
Dynamic professional with extensive experience in customer service, demonstrating effective communication and creative problem-solving skills. Proven ability to adapt to various roles and responsibilities, ensuring high standards of performance. Committed to continuous learning and delivering exceptional results for the organization.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Johnny Slicks
Holly Ridge, North Carolina
06.2024 - 04.2026
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support, ensuring satisfaction and resolution of inquiries.
- Answered customer inquiries, providing accurate product and service information to facilitate informed decision-making.
- Collaborated with departments to resolve complex customer issues, ensuring timely solutions.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Identified and recommended process improvements, contributing to enhanced departmental efficiency.
- Coordinated with supervisors to align group efforts and meet departmental goals.
Store Manager
IsaRoe
Wilmington, NC
05.2022 - 06.2024
- Managed employee schedules and payroll submissions, led team, and forecasted staffing needs 6 weeks in advance to ensure optimal coverage.
- Delivered first-class customer service while ensuring clean and organized working environment to enhance customer experience.
- Coordinated inventory management through Shopify and updated boutique website to enhance online visibility and customer accessibility.
Transfer Agent
Estify
Remote-NC
11.2021 - 06.2023
- Compiled and analyzed claims data, tracked trends and patterns, and annotated inaccuracies to enable informed decision-making.
- Audited claim submissions and escalated issues to management, improving resolution processes and enhancing claim accuracy.
- Verified claim information to coordinate claims between insurance companies and auto body repair centers, ensuring accuracy and facilitating smooth processing.
- Executed simultaneous cross data entry across three platforms to ensure compliance with company standards.
Dayshift Lead Supervisor
Cobalt Robotics
Remote - NC
05.2020 - 09.2021
- Day Shift Manager coordinated real-time security, call center, and facility management for domestic and international customers while overseeing the global robotics fleet.
- Managed daily staff of 20+ remote and in-office Operations Specialists, coordinating breaks, lunches, time-cards, shift schedules, and resolving all issues on shift while monitoring real-time security systems.
- Led real-time coaching of day shift operations specialists to ensure compliance with SOPs regarding PII and HIPAA.
- Ensured Operation Specialists provided real-time support to customer onsite while collecting passive data for the analytics division.
- Facilitated professional correspondence between managers across shifts, ensuring effective control and transfer of robotic security systems between shifts and Operations Specialists.
- Aligned performance reviews with long-term training programs to support company efficiency in meeting customer demands.
Lead CPhT Technician
Realo Drugs
Hampstead, NC
04.2018 - 05.2020
- Audited and entered patient prescriptions, enhancing accuracy for Pharmacists and reducing potential errors.
- Coordinated correspondence between prescribers and insurance companies, facilitating timely verification of patient benefits.
- Oversaw Patient Compliance Program, maintaining compliance with HIPAA regulations and safeguarding patient information.
- Inventory management and reconciliation of current inventory assets onsite.
Education
Notary Public -
Coastal Carolina Community College
Jacksonville, NC03-2026
Effective Teacher Training Program (ETTP) -
Onslow County Public Schools
Jacksonville, NC09-2023
Certified Pharmacy Technician Course -
Coastal Carolina Community College
Jacksonville, NC05-2011
Skills
- Effective Time Management
- Communication Skills
- Flexibility and Adaptability
- Customer Insights
- Team leadership
- Inventory management
- Task Coordination
- Customer Service
- Problem Solving
Timeline
Customer Service Representative
Johnny Slicks
06.2024 - 04.2026
Store Manager
IsaRoe
05.2022 - 06.2024
Transfer Agent
Estify
11.2021 - 06.2023
Dayshift Lead Supervisor
Cobalt Robotics
05.2020 - 09.2021
Lead CPhT Technician
Realo Drugs
04.2018 - 05.2020
Notary Public -
Coastal Carolina Community College
Effective Teacher Training Program (ETTP) -
Onslow County Public Schools
Certified Pharmacy Technician Course -
Coastal Carolina Community College