Caitlin Bradford
Cambridge,MD
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining positive relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
11
11
years of professional experience
Work History
Costumer Service Representative
Choptank Animal Hospital
Cambridge, MD
05.2016 - 03.2021
- Check clients in and out
- Scheduled Appointments
- Answer all phone calls and fielded emergencies.
- Fielded pet medication requests and prepared for doctors approval.
- Handled payment for treatment and balanced the monetary transactions at the end of each day
- Relayed information from doctors to clients
- Prepared patient charts
- Helped costumers select products for pets
- Participated in team meetings and training sessions to stay informed about product updates and changes
- Exhibited high energy and professionalism when dealing with clients and staff
- Educated costumers about billing, payment processing and support policies and procedures
- Trained new employees for the Customer Service Representative position
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Caretaker for Father
Family Members
01.2010 - 01.2013
- Administered medications according to doctor's orders.
- Cared for activities of daily living
- Ensured a safe environment
- Behavioral management
- Tracked and reported progress based on observations and conversations.
- Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
Education
Psychology
Harford Community College
Bel Air, MD05-2016
Skills
- Inbound and Outbound Calling
- Paperwork Processing
- Call Management
- Complaint Resolution
- Scheduling
- Professional Telephone Demeanor
- High-Energy Attitude
Timeline
Costumer Service Representative
Choptank Animal Hospital
05.2016 - 03.2021
Caretaker for Father
Family Members
01.2010 - 01.2013
Psychology
Harford Community College
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