Kimberly Brown
Experienced Customer Service Representative
Princeton,TX
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Sales Associate
Marshall's
07.2023 - 02.2024
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Shift Lead
Wetzel's Pretzels
05.2022 - 03.2023
- Maximized revenue by upselling menu items, suggesting specials, and promoting special events or offers.
- Resolved customer complaints promptly, ensuring repeat business and positive word-of-mouth referrals.
- Enhanced customer satisfaction by efficiently managing front-of-house operations.
- Maintained a clean and safe environment through diligent adherence to health code regulations and routine inspections.
- Managed cash handling procedures accurately, ensuring all transactions were properly recorded and reported.
- Excelled in every store position and regularly backed up front-line staff.
Cashier
La Madeleine: French Bakery & Cafe
09.2021 - 03.2022
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
Education
High School Diploma -
McKinney High School
McKinney, TX 08.2018 - 05.2022
Skills
Guest Services
Customer Complaint Resolution
Customer Satisfaction
Reliability and punctuality
POS Systems
Refunds and exchanges
Timeline
Sales Associate
Marshall's
07.2023 - 02.2024
Shift Lead
Wetzel's Pretzels
05.2022 - 03.2023
Cashier
La Madeleine: French Bakery & Cafe
09.2021 - 03.2022
High School Diploma -
McKinney High School
08.2018 - 05.2022