Keisha Coleman
Martinsburg,WV
Summary
Dynamic and detail-oriented professional with extensive experience in customer service and hospitality, notably at Motel 6 Hotel. Proven ability to enhance guest satisfaction through effective problem-solving and strong communication skills. Adept at managing reservations and payments, ensuring seamless operations while maintaining a welcoming environment.
Overview
1
1
year of professional experience
Work History
Sales Associate
Lidl US
Hagerstown, MD
01.2026 - Current
- Assisted customers in locating products and providing product information.
- Operated cash register efficiently, processing transactions accurately.
- Maintained store cleanliness and organized merchandise displays to enhance shopping experience.
- Supported inventory management by restocking shelves and monitoring product availability.
- Engaged with customers to resolve inquiries and provide exceptional service support.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Front Desk Agent
Motel 6 Hotel
Hagerstown, MD
02.2026 - 05.2026
- Managed guest check-ins and check-outs efficiently to enhance customer satisfaction.
- Provided information on local attractions and hotel amenities to guests.
- Handled reservation changes and cancellations using property management software.
- Assisted in maintaining cleanliness and organization of front desk area.
- Collected room deposits, fees, and payments.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Answered customer telephone calls promptly and appropriately handled needs.
Housekeeper
Homeaglow
Multiple Locations
09.2025 - 12.2025
- Managed guest check-ins and check-outs efficiently to enhance customer satisfaction.
- Provided information on local attractions and hotel amenities to guests.
- Handled reservation changes and cancellations using property management software.
- Assisted in maintaining cleanliness and organization of front desk area.
- Collected room deposits, fees, and payments.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Answered customer telephone calls promptly and appropriately handled needs.
Education
Associate of Arts - Accounting
Miller-Motte Technical College
NCDiploma - Medical Front Office
Career Technical Institute
Washington,dc12.2014
High School Diploma -
Broadrun
Ashburn, VA06.2005
Skills
Customer service
Guest services
Problem-solving skills
Cash handling
Time management
Hospitality services
Credit and cash payments
Guest relations
Oral and written communications
Listening skills
Administrative skills
Front office support
Housekeeping
POS systems
Clerical duties
Room assignments
Sales expertise
Lobby oversight
Computer skills
Phone and email etiquette
Detail-oriented
Data entry
Payment processing
Guest registration
Payment collection
Nightly audits
Timeline
Front Desk Agent
Motel 6 Hotel
02.2026 - 05.2026
Sales Associate
Lidl US
01.2026 - Current
Housekeeper
Homeaglow
09.2025 - 12.2025
Associate of Arts - Accounting
Miller-Motte Technical College
Diploma - Medical Front Office
Career Technical Institute
High School Diploma -
Broadrun