Skarline Mora
The Bronx,NY
Summary
Engaging Team Leader and Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate
Baked by Melissa
Manhattan, New York
08.2025 - Current
- Assisted customers in product selection and provided excellent service.
- Maintained organized displays and ensured products were stocked properly.
- Processed transactions accurately using the point-of-sale system.
- Collaborated with team members to achieve daily sales goals.
- Handled customer inquiries and resolved issues promptly and courteously.
- Monitored inventory levels and reported reordering needs to management.
- Maintained a clean and inviting store environment for customers.
Guest Experience Manager
Cava Grill
Manhattan, New York
06.2024 - 08.2025
- Coordinated guest feedback initiatives to enhance service quality and satisfaction.
- Managed daily operations of guest services team to ensure efficient workflows.
- Trained staff on customer engagement techniques to improve overall guest experience.
- Developed and implemented standard operating procedures for service delivery.
- Analyzed guest reviews and surveys to identify areas for improvement.
- Facilitated communication between departments to resolve guest issues promptly.
- Assisted with creating promotional campaigns targeted towards boosting sales while maintaining high levels of customer satisfaction.
Sales Associate
JD Sports
The Bronx, New York
08.2023 - 12.2024
- Maintained organized displays and ensured products were stocked properly.
- Processed transactions accurately using the point-of-sale system.
- Collaborated with team members to achieve daily sales goals.
- Handled customer inquiries and resolved issues promptly and courteously.
- Assisted customers in product selection and provided excellent service.
Crew Trainer
Shake Shack
Manhattan, New York
10.2022 - 05.2024
- Trained new crew members on food safety and quality standards.
- Oversaw daily operations to ensure efficient workflow and service.
- Provided feedback and support to enhance employee performance.
- Maintained cleanliness and organization of work areas during shifts.
- Engaged with customers to promote a positive dining experience.
Medical Receptionist
Rendr
Manhattan, New York
01.2022 - 02.2024
- Managed phone calls, responded to inquiries, and scheduled appointments efficiently.
- Maintained patient records and ensured compliance with privacy regulations.
- Processed insurance information and coordinated benefits verification with providers.
- Assisted healthcare professionals by relaying messages and updating patient charts.
- Organized office supplies and maintained the cleanliness of the reception area regularly.
- Greeted patients and verified appointment details for a smooth check-in process.
General Manager
Pizza Pot Pies
Manhattan, New York
07.2020 - 08.2022
- Oversaw daily operations and ensured smooth functioning of all departments.
- Managed staff recruitment, training, and performance evaluations effectively.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Coordinated guest feedback initiatives to enhance service quality and satisfaction.
Education
Bachelor of Science - Biology
Pace University
Manhattan, NY05-2026
Skills
- Customer service
- Sales and upselling
- Problem solving
- Effective communication
- Property management
- Scientific research
- Laboratory techniques
- Language fluency
- Guest relations expertise
- Data entry proficiency
- Guest services
- Guest communication
- Cash handling
- Upselling
- Cash register operation
Accomplishments
- Honors
- Leadership
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
French
Professional
Certification
- Food Handlers
- CPR Certified
- ServSafe Certification
- Drivers License
- Infant and Toddler Certification
Affiliations
- Sports Leader and Player
- Lab Technician
Timeline
Sales Associate
Baked by Melissa
08.2025 - Current
Guest Experience Manager
Cava Grill
06.2024 - 08.2025
Sales Associate
JD Sports
08.2023 - 12.2024
Crew Trainer
Shake Shack
10.2022 - 05.2024
Medical Receptionist
Rendr
01.2022 - 02.2024
General Manager
Pizza Pot Pies
07.2020 - 08.2022
Bachelor of Science - Biology
Pace University
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