Caitlin Carbone
Wilmington,NC
Summary
Hardworking and energetic employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Server
Flying Machine Oyster Bar
Wilmington, NC
03.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
House Cleaner
The Cove House Boats
Wilmington, NC
11.2023 - 03.2024
- Cleaned homes following specific and detailed protocols and requests.
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
Restaurant Hostess
Flying Machine Oyster Bar
Wilmington, NC
10.2021 - 03.2024
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Pool Lifeguard
Holly Tree Racquet Club
Wilmington, NC
05.2021 - 09.2023
- Monitored swimmers, enforcing rules and regulations while providing assistance when needed.
- Interacted positively with guests by answering questions about the pool facility or offering advice on aquatic activities.
- Responded quickly to any medical emergencies according to established protocols.
Surf Instructor
James Connolley
Wilmington, NC
06.2022 - 08.2022
- Inspired, supported and motivated students to help develop surfing skills.
- Informed guests of surfing techniques, ocean safety techniques and surf etiquette to protect individuals.
- Analyzed swell size, direction, tide and wind to determine best surf spots for student groups.
Education
Associate of Science - Marine Technology
Cape Fear Community College
Wilmington, NCHigh School Diploma -
John T Hoggard Highschool
Wilmington NC06-2023
Skills
- Strong Work Ethic
- Guest Engagement
- Communication
- CPR Certified
- Household Management
- Quality Assurance
- Creative Thinking
Timeline
Server
Flying Machine Oyster Bar
03.2024 - Current
House Cleaner
The Cove House Boats
11.2023 - 03.2024
Surf Instructor
James Connolley
06.2022 - 08.2022
Restaurant Hostess
Flying Machine Oyster Bar
10.2021 - 03.2024
Pool Lifeguard
Holly Tree Racquet Club
05.2021 - 09.2023
Associate of Science - Marine Technology
Cape Fear Community College
High School Diploma -
John T Hoggard Highschool