Caitlin Glenn
Gulfport,MS
Summary
Assistant Manager with over six years of management experience at Massage Envy, supporting daily clinic operations, staff leadership, and sales performance. I’ve worked closely with multiple General Managers and learned something valuable from each, giving me a strong understanding of what it takes to run a successful clinic. I’m ready to grow into the General Manager role and have the knowledge and experience to step in and be successful.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Massage Envy
Gulfport, MS
07.2018 - Current
Assistant Manager
Massage Envy – Gulfport, MS
2018 – Present
- Assist with the daily operations of a high-performing clinic
- Supervise and support a team of approximately 25-30 employees, including hiring, onboarding, training, and scheduling
- Complete annual performance reviews, offering feedback and helping employees set goals for growth
- Handle employee performance and disciplinary issues in line with company policies
- Regularly exceed clinic and individual sales goals, contributing to strong membership growth and retention
- Resolve guest concerns professionally while ensuring a consistently positive customer experience
- Assist with inventory management, including counts and product ordering
- Support billing and payment updates for a client base of over 1,500 active members
- Ensure compliance with Massage Envy and Sunray operational, sales, and service standards
Education
Some College (No Degree) - Chemistry
University of South Alabama
Mobile, ALSkills
Assistant Management and Team Leadership
Hiring, Training and Staff Development
Employee Schedules
Employee Performance Management and Discipline
Membership Sales and Client Retention
Customer Service and Issue Resolution
Revenue Tracking and Performance Metrics
Inventory Management
Billing
POS and Scheduling Systems
Timeline
Assistant Manager
Massage Envy
07.2018 - Current
Some College (No Degree) - Chemistry
University of South Alabama