Caitlin Guerra
Build-A-Bear Workshop
Austin,TX
6
years of professional experience
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Work History
Sales Lead
1 Year 5 Months- Engaged customers through personalized experiences, enhancing brand loyalty and satisfaction.
- Collaborated with management to develop promotional events, driving foot traffic and engagement.
- Assisted in training new team members on operational protocols and sales techniques.
- Monitored inventory levels, ensuring product availability and timely replenishment of stock.
- Utilized point-of-sale systems for accurate transaction processing and customer service support.
- Stayed current on company offerings and industry trends.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Receptionist
5 Months- Assisted guests with inquiries, providing exceptional customer service to enhance visitor experience.
- Handled incoming calls, directing inquiries to appropriate departments for timely responses.
- Answered phone promptly and directed incoming calls to correct offices.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Solutions Specialist
3 Years 5 Months- Developed tailored solutions to meet diverse customer needs and enhance service delivery.
- Collaborated with cross-functional teams to streamline processes and improve customer experience.
- Implemented strategic changes based on data analysis, contributing to improved sales metrics and client satisfaction.
- Maintained strong relationships with existing customers by delivering exceptional service and ongoing support as needed.
Administrative Assistant
1 Year 6 Months- Coordinated scheduling and logistics for client meetings.
- Managed correspondence, ensuring timely communication with clients.
- Streamlined office processes, improving document management efficiency and accuracy.
Education
Associate of Applied Science - Multimedia Web Design
Visual Arts - Graphic And Digital Design
High School Diploma
Skills
Lead generation
Inventory control
Sales forecasting
Point of sale operation
Opening and closing procedures
Customer relationship management
Stockroom management
Attention to detail
Problem-solving
Time management
Teamwork
Accomplishments
- 2021 Verizon Winner’s Circle Recipient-Top 10% in sales in the country
- Verizon 2022 Q1 All-Star maintained consistent metrics throughout the first quarter of the year
Timeline
Sales Lead
Build-A-Bear Workshop
02.2025 - CurrentRead More
Receptionist
Crayola Experience
04.2024 - 09.2024Read More
Solutions Specialist
Verizon Wireless
11.2020 - 04.2024Read More
Administrative Assistant
M Magnani
08.2020 - 02.2022Read More
Richland College
Associate of Applied Science from Multimedia Web Design
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Richland College
Visual Arts from Graphic And Digital Design
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North Garland High School
High School Diploma
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