Caitlin Hall
Memphis,TN
Summary
Dynamic Clinic Manager with a proven track record at Career Pro Occupational Express, excelling in clinical management and customer relationship management. Enhanced operational efficiency through optimized billing processes and effective team leadership, resulting in improved patient satisfaction and timely payments. Proficient in QuickBooks, ensuring accurate financial oversight and resource allocation.
Overview
10
10
years of professional experience
Work History
Clinic Manager
Career Pro Occupational Express
11.2020 - Current
- Enforced maintenance of clean and organized work environment in compliance with safety and sanitation regulations.
- Maintained a clean, safe environment for both patients and staff by enforcing strict adherence to infection control protocols.
- Demonstrated excellent leadership skills in managing a diverse team of medical professionals and support staff.
- Successfully managed clinic budgets, optimizing resource allocation for maximum efficiency.
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
Billing Coordinator
Career Pro Occupational Express
03.2017 - 11.2020
- Monitored accounts receivable aging reports, identifying trends and proactively addressing potential collection issues.
- Coordinated with clients to resolve outstanding balances, resulting in a higher percentage of on-time payments.
- Optimized billing processes by implementing efficient invoicing and payment tracking systems.
- Enhanced client relations by promptly addressing inquiries and concerns regarding invoices and account statuses.
Certified Professional Collector
Career Pro Occupational Express
01.2015 - 03.2017
- Maintained compliance with regulatory standards by staying current on industry best practices and adhering to established protocols.
- Completed in-house testing procedures for quick results.
- Labeled and prepared specimens for shipment to laboratory facilities.
- Maximized patient satisfaction by providing clear explanations of collection procedures and addressing any concerns or questions.
Education
Associate of Arts -
ASU- MidSouth
West Memphis, ARSkills
- Clinical management
- Data entry proficiency
- Proficiency with QuickBooks
- Customer relationship management
- Billing and invoicing
- Operations management
Timeline
Clinic Manager
Career Pro Occupational Express
11.2020 - Current
Billing Coordinator
Career Pro Occupational Express
03.2017 - 11.2020
Certified Professional Collector
Career Pro Occupational Express
01.2015 - 03.2017
Associate of Arts -
ASU- MidSouth
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