Caitlin Hood
Farmington Hills,MI
Summary
Dedicated and compassionate registered nurse with extensive experience in critical care and clinical coordination. Seeking to leverage clinical skills, interdisciplinary collaboration, and data analysis expertise to contribute to ensuring optimal patient outcomes and promoting a positive healthcare environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Intake Coordinator
CorsoCare Homecare
10.2024 - Current
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
- Contributed to a positive work environment through effective teamwork and open communication among colleagues.
Clinical Intake Coordinator
Trinity Health at Home
01.2023 - 04.2024
- Conducted routine audits of intake documentation to ensure accuracy, completeness, and compliance with regulatory requirements.
- Promoted a positive work environment by fostering strong relationships among staff members and facilitating open communication.
- Resolved escalated customer complaints and answered questions regarding policies and procedures
- Balanced incoming load from high-volume telephonic reporting system with great time management and multitasking abilities
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Registered Nurse 7C CVC ICU Stepdown
University of Michigan -Michigan Medicine
09.2021 - 03.2022
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Provided direct patient care such as bathing, meals, repositioning, etc
- Collaborated with interdisciplinary teams to develop and implement care plans for complex cases
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Utilized critical thinking skills to prioritize nursing interventions based on patients acuity levels and individual needs.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Provided support for patients' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Delivered targeted education on left ventricular assist devices and prostacyclin infusions to patients and families which was specific to the 7C unit
- Consistently engaged in discharge planning, patient transfers, and admissions when able
Registered Nurse 8N CPCU
Beaumont Health
02.2019 - 09.2021
- Unit-specific education provided such as chronic heart failure, pre/post cath lab, and coronary artery bypass open-heart surgery
- Standard education was provided if educational needs were identified
- Corroborated with other coworkers including other nurses and nursing aids to provide prompt and complete patient care
- Delegated to nursing assistants important tasks such as bathing, patient weights, etc
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Worked alongside with multiple disciplinary teams such as physical therapy, occupational therapy, environmental, physicians, and other units in order to improve patient outcomes
- Conducted patient assessments, administered medications, and monitored vital signs
- Supported families during difficult times and facilitated end-of-life care discussions.
- Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Facilitated patient transitions between different levels of care, ensuring continuity of services and minimizing disruptions in treatment plans.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
Education
Bachelors of Science - Nursing
Oakland University
Rochester08.2021
Associates Degree - Nursing
Oakland Community College
Auburn Hills12.2018
Skills
- Attention to Detail
- Team Collaboration
- Data Entry Proficiency
- Computer Proficiency
- Time Management
- Multitasking Abilities
- Critical Thinking
- Clinical Documentation
- HCHB
- Allscripts/Careport
- EPIC
- Ensocare
Certification
Registered Nurse, Michigan
References
Available upon request
Timeline
Intake Coordinator
CorsoCare Homecare
10.2024 - Current
Clinical Intake Coordinator
Trinity Health at Home
01.2023 - 04.2024
Registered Nurse 7C CVC ICU Stepdown
University of Michigan -Michigan Medicine
09.2021 - 03.2022
Registered Nurse 8N CPCU
Beaumont Health
02.2019 - 09.2021
Bachelors of Science - Nursing
Oakland University
Associates Degree - Nursing
Oakland Community College
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