Caitlin Jones
Michigan City,IN
Summary
Accomplished General Manager with a proven track record at enhancing customer retention and team efficiency. Expert in P&L management and workflow planning, I lead teams to exceed financial goals through strategic inventory control and leadership. Skilled in problem resolution and multitasking, I consistently deliver exceptional results.
Overview
17
17
years of professional experience
Work History
General Manager
Panda Express
07.2023 - 04.2024
- Managed day-to-day operations, including accounting, finance, Human Resources, marketing and public relations.
- Control cash and other receipts by adhering to cash handling/ reconciliation procedures in accordance with polices and procedures.
- Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
- Managed Profit and Loss by following cash control, and security procedures, maintaining inventory, managing labor and reviewing financial reports.
- Communicated accurate information about promotions, and products. Providing exceptional customer service.
- Managed budget implementations, employee reviews, training, schedules.
General Manager
Noodles & Company
02.2022 - 07.2023
- Continuously reviewing business operations to identify any problems, concerns and opportunities for improvement.
- Ensuring the correct standards in product quality, workplace safety, and organization by completing self audits.
- Oversee day-to-day operations, assign weekly performance goals and ensure completion.
- Hire, train, supervise, and evaluate a diverse staff of 16 individuals.
- Schedule and direct staff in daily work assignments to maximize productivity and efficiency.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Organized staff clocking in and out to ensure correct pay, before submitting to payroll.
- Oversee compliance with all relevant laws, standards, and regulations.
General Manager
Sapp Bros
05.2020 - 02.2022
- Time management and delegation skills to ensure that administrative tasks are completed, while also ensuring clients are receiving exceptional service.
- Experience in financials to in include setting and maintaining inventory.
- Schedules, use of spreadsheets, labor management and knowledge of Profit and Loss.
- Monitor current guest base and initiate strategies to attain more clients and ensure optimal levels of guest satisfaction.
- Reasonable accommodations made to those requiring assistance in accordance with ADA requirements.
- Conduct health and safety evaluations to identify and remedy and violations immediately.
Assistant Manager
HCI Hospitality
07.2017 - 05.2020
- Actively motivate, train and hold accountable a diverse staff in a fast-paced environment.
- Strong attention to detail and quality standards while maintaining time and priorities efficiently.
- Possess a strong passion for high-quality service with a smile.
- Ensure compliance with sanitation and safety requirements.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Shift Manager
McDonalds
03.2007 - 06.2017
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Maintained order accuracy as a way of business.
- Routinely guaranteed each guest receives exceptional product.
- Handled all store advertising IAW corporate policies and promotions.
- Worked in a fast paced environment.
- Maintained a positive atmosphere with sales contests and give-aways.
Certified Nursing Assistant
Iroquois Memorial Hospital
10.2008 - 08.2016
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with activities of daily living for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Assisted with loading and unloading of patients IAW safety guidelines while operating healthcare equipment.
- Supported diagnostic procedures, supported nurses with treatments.
Education
High School Diploma -
Milford High School
Milford, IL05-2009
Certified Nursing Assistant -
Danville Area Community College
Danville, IL09-2008
Skills
- P&L Management
- Workflow Planning
- Customer Retention
- Organization and Prioritization
- Point of Sale (POS) System Operation
- Money Handling
- Leadership and team building
- Team Player
- Operations Management
- Problem Resolution
- Efficient multi-tasker
- Inventory Control
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteTimeline
General Manager
Panda Express
07.2023 - 04.2024
General Manager
Noodles & Company
02.2022 - 07.2023
General Manager
Sapp Bros
05.2020 - 02.2022
Assistant Manager
HCI Hospitality
07.2017 - 05.2020
Certified Nursing Assistant
Iroquois Memorial Hospital
10.2008 - 08.2016
Shift Manager
McDonalds
03.2007 - 06.2017
High School Diploma -
Milford High School
Certified Nursing Assistant -
Danville Area Community College
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