CAITLIN KLOPFENSTEIN
Phoenix Home Care & Hospice
Springfield,MO
14
years of professional experience
Professional with strong background in healthcare recruitment and talent acquisition. Proven ability to collaborate with teams and adapt to changing needs, ensuring efficient and effective hiring processes. Skilled in candidate assessment, relationship building, and strategic planning. Known for reliability, communication, and achieving results in fast-paced environments.
Work History
Nurse Recruiter
1 Year 3 Months- Developed and implemented recruitment strategies to attract qualified nursing professionals.
- Collaborated with hiring managers to assess staffing needs and create tailored job descriptions.
- Utilized applicant tracking systems to streamline candidate selection process and improve efficiency.
- Conducted interviews and evaluated candidates for nursing positions, ensuring alignment with organizational values.
- Utilized advanced search techniques within online databases such as LinkedIn Recruiter or Indeed Resume to identify passive candidates for hard-to-fill nursing roles.
Call Center Representative
3 Months- Managed high volume customer inquiries, ensuring prompt and accurate responses.
- Resolved product-related issues, enhancing overall customer satisfaction and loyalty.
- Trained new representatives on call handling procedures and customer service best practices.
- Utilized CRM software to track customer interactions and improve service efficiency.
- Developed scripts for common inquiries, streamlining communication processes for the team.
Human Resources Recruiting Assistant
2 Years 3 Months- Supported recruitment processes, including job postings, resume screening, and interview coordination.
- Maintained and updated employee records while ensuring compliance with labor regulations and union agreements.
- Assisted union workers by addressing inquiries, resolving concerns, and facilitating communication with management.
- Organized onboarding programs, training sessions, and orientations for new hires.
- Provided administrative support for HR meetings, reports, and labor relations activities.
- Ensured compliance with union contracts, labor laws, and workplace policies.
Customer Support Specialist
5 Months- Provided exceptional customer service through effective communication and problem-solving skills.
- Assisted customers with account inquiries, billing issues, and technical support requests.
- Leveraged CRM systems to track customer interactions and ensure follow-up on unresolved issues.
- Resolved customer complaints efficiently, improving overall satisfaction ratings.
- Analyzed customer feedback to identify trends and recommend improvements in service practices.
- Facilitated cross-departmental communication to address complex customer concerns effectively.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
Lead Infant Teacher
2 Years- Ensured the safety and well-being of infants, maintaining a clean and nurturing environment.
- Developed and implemented age-appropriate activities to promote developmental milestones.
- Monitored and documented each child's growth, behavior, and progress.
- Communicated daily with parents regarding feedings, naps, and developmental updates.
- Supervised and supported assistant teachers, fostering a collaborative team environment.
- Maintained compliance with licensing standards and organizational policies.
- Created a stimulating classroom environment to encourage exploration and engagement.
Customer Service Representative
11 Months- Assisted customers with returns, exchanges, and product inquiries.
- Resolved complaints and escalated issues as needed.
- Processed online orders, refunds, and price adjustments.
- Promoted loyalty programs and seasonal promotions.
- Collaborated with departments to fulfill customer needs.
Customer Service Representative
1 Year- Provided exceptional customer service by addressing inquiries, resolving disputes, and managing credit card accounts.
- Assisted customers with account setup, payments, fraud resolution, and lost or stolen cards.
- Promoted credit card products, upsold services, and explained terms for rewards and promotions.
- Maintained compliance with regulations and company policies while handling sensitive information securely.
- Documented customer interactions and collaborated with internal teams to resolve complex issues efficiently.
Bank Teller
2 Years 1 Month- Delivered exceptional customer service by processing deposits, withdrawals, and other financial transactions accurately.
- Managed and balanced cash vault operations, including reconciliation and large cash shipments.
- Ensured compliance with banking regulations by verifying customer identification and monitoring for suspicious activity.
- Maintained accurate records of transactions and balanced cash drawers daily.
- Promoted bank products and services, referring customers to financial advisors and loan officers when needed.
- Trained in secure handling of confidential customer and bank information.
Education
Bachelors Degree - Human Resources Management
Skills
Strong organizational and time-management skills
Exceptional communication and interpersonal skills
Ability to work independently and as part of a team
Detail-oriented and able to handle multiple tasks simultaneously
Onboarding processes
Background checks
Timeline
Nurse Recruiter
Phoenix Home Care & Hospice
05.2025 - CurrentRead More
Call Center Representative
Bass Pro Shops
02.2025 - 05.2025Read More
Human Resources Recruiting Assistant
Ozarks Coca Cola / Dr Pepper Bottling
08.2022 - 11.2024Read More
Customer Support Specialist
T-Mobile
02.2022 - 07.2022Read More
Lead Infant Teacher
Cox Health Learning Center
02.2020 - 02.2022Read More
Customer Service Representative
Academy Sports
06.2015 - 05.2016Read More
Customer Service Representative
Chase Call Center
06.2014 - 06.2015Read More
Bank Teller
Great Southern Bank
05.2012 - 06.2014Read More
Western Governors University
Bachelors Degree from Human Resources Management
Read More