Caitlin McNally
Brooklyn,NY
Summary
Customer-focused professional with successful several-year career in industry. Dynamic and successful at applying skills in busy environments.
Overview
11
11
years of professional experience
Work History
Department Manager
Urban Outfitters
New York, NY
05.2018 - 09.2024
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Monitored daily sales figures to track trends in customer buying behavior.
- Performed opening and closing duties as part of management team and handled cash management.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Server/Cashier
Meatball Obsession
NY
12.2017 - 08.2019
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Sales Associate/Donations Handler
Goodwill Industries International
Wilmington, NC
01.2014 - 11.2017
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Built and maintained relationships with peers and upper management to drive team success.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Ticketed, arranged and displayed merchandise to promote sales.
- Prepared merchandise for purchase or rental.
Education
Bachelors - English, Gender Studies
University of North Carolina at Wilmington
Wilmington, NC12.2013
High School -
Eugene Ashley High School
Wilmington, NC06.2009
Skills
- Customer Service
- Retail Management
- Staff Hiring and Retention
- Operations
- Data Entry
- Office Administration
- Workflow Optimization
- Scheduling
Timeline
Department Manager
Urban Outfitters
05.2018 - 09.2024
Server/Cashier
Meatball Obsession
12.2017 - 08.2019
Sales Associate/Donations Handler
Goodwill Industries International
01.2014 - 11.2017
Bachelors - English, Gender Studies
University of North Carolina at Wilmington
High School -
Eugene Ashley High School