Caitlin Newcome
Huntington,WV
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
16
16
years of professional experience
Work History
Optician
Tri State Eyecare Center
09.2021 - Current
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
Sales Associate
Gabes, Gabriel Brothers
12.2015 - 08.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Sales Associate
Macy's
09.2015 - 12.2015
- Handled cash transactions.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Part-Time Assistant Manager
Charming Charley
09.2014 - 08.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, and helping maintain a positive work environment.
- Monitored cash intake and deposits.
Cosmetologist
Bangs
10.2012 - 09.2013
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, and handled payments.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Answered phone calls and emails to schedule client appointments.
Sales Associate
Food City
07.2008 - 07.2012
- Handled cash transactions.
- Helped customers locate products.
- Assisted in training new staff members.
- Ran the video department which included; calling customers if their rentals were late, if they were in a list for new movie, cash handling, and food prep.
- My last year, I was one of the main associates for the Gas station. I was in charge of; tobacco orders, ID’ing and selling tobacco, making sure the gas pumps were running properly and cash handling.
Education
Cosmetology
BCTCC
Grundy, VA06.2011
Twin Valley High School
Pilgrims Knob, VA05.2009
Skills
- Customer Service
- Insurance Verification
- Optical Measurements
- Computer Skills
- Retail Sales
- Attention to Detail
- Time Management
Timeline
Optician
Tri State Eyecare Center
09.2021 - Current
Sales Associate
Gabes, Gabriel Brothers
12.2015 - 08.2017
Sales Associate
Macy's
09.2015 - 12.2015
Part-Time Assistant Manager
Charming Charley
09.2014 - 08.2015
Cosmetologist
Bangs
10.2012 - 09.2013
Sales Associate
Food City
07.2008 - 07.2012
Cosmetology
BCTCC
Twin Valley High School
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