Caitlin Reyes - Clark
Amarillo,TX
Summary
With over 15 years of experience in the food and beverage industry, I am a passionate and driven retail leader. As the Director of Stores, of the largest and fastest-growing tea franchise in the United States, I oversaw the operations, performance, and growth of more than 90 locations across 6 states. I am always looking for new ways to improve processes, expand market reach, and deliver value to customers and stakeholders. I enjoy working with a diverse and talented team of professionals who share vision and values of excellence, innovation, and community.
Overview
6
6
years of professional experience
Work History
District Manager
HTeaO
05.2024 - Current
- Oversee 8 corporate locations, collaborating with each locations General Manager to ensure each location is meeting operational standards.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Facilitate pilot test in corporate locations, dissect data, and provide feedback.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
Director of Stores
HTeaO
09.2023 - 05.2024
- Managed a team of 6 District Managers to coach and lead their regions locations to unit level success
- Developed processes and procedures to implement new systems, products, and recipes in our stores.
- Collaborated with cross-functional teams to ensure seamless execution of company-wide initiatives at the store level.
Business Coach / NSO
HTeaO
02.2020 - 09.2023
- Opened 90 franchise stores as a New Store Opener
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Post store opening, I assisted and coached 25+ stores to focus on unit level economics and success.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
General Manager
HTeaO
08.2018 - 02.2020
- Managed a team of 15-18 employees to deliver monthly business targets
- These included our 7 KPI's
- Maintained a clean and efficient store retaining 90% of the staff for over a year and a half.
Education
Associate of Science - AS, Occupational Therapist Assistant -
Amarillo College
01.2018
Associate of Science, Nuclear Medical Technology/Technologist -
Amarillo College
01.2014
Skills
- Critical Thinking
- Customer Loyalty
- Team Leadership
- Project Management
- Consulting
- Budget Management
- Multi-unit management
- Customer Service Management
- Supervisory Skills
- Operations Management
- Goal Setting and Performance Metrics
Timeline
District Manager
HTeaO
05.2024 - Current
Director of Stores
HTeaO
09.2023 - 05.2024
Business Coach / NSO
HTeaO
02.2020 - 09.2023
General Manager
HTeaO
08.2018 - 02.2020
Associate of Science - AS, Occupational Therapist Assistant -
Amarillo College
Associate of Science, Nuclear Medical Technology/Technologist -
Amarillo College
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