Caitlin Wallace
Tampa,FL
Summary
Dynamic Store Manager with extensive experience at Thorntons Gas Station, excelling in team leadership and customer service. Proven track record in cash management and inventory control, enhancing operational efficiency and customer satisfaction. Skilled in training and developing staff, fostering a motivated team environment to achieve business goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Store Manager
Thorntons Gas Station
Tampa, FL
11.2021 - Current
- Oversaw daily operations, ensuring compliance with company policies and safety regulations.
- Managed inventory levels, implementing efficient stock replenishment processes to reduce shortages.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Shift Leader
Thorntons Gas Station
Tampa, FL
06.2019 - 11.2021
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Enhanced guest satisfaction by promptly addressing and resolving inquiries and concerns.
- Monitored inventory levels and restocked supplies as needed.
- Handled cash management tasks, including balancing registers at shift end.
Guest Service Representative
Thorntons Gas Station
Tampa, Fl
08.2018 - 06.2019
- Maintained cleanliness and organization of service areas and restrooms.
- Educated customers about promotions and product offerings effectively.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
Education
Associate of Science -
Hillsborough Community College
Tampa, FL05.2020
Skills
- Problem-solving
- Multitasking and organization
- Customer service
- Team leadership
- Team leadership and coaching
- Cash management
- Shift scheduling
- Employee training
- POS systems
- Recruitment and hiring
- Staff management
Certification
Food protection manager
Timeline
Store Manager
Thorntons Gas Station
11.2021 - Current
Shift Leader
Thorntons Gas Station
06.2019 - 11.2021
Guest Service Representative
Thorntons Gas Station
08.2018 - 06.2019
Associate of Science -
Hillsborough Community College