Caitlin Sweeney
Orlando
Summary
A Self Motivates Sales Professional with 7+ years of B2B Sales and over 1M in Sales. Successfully expanded Territory by over 400% in 7 years. High energy levels and passion for customer service and sales. Well developed in increasing sales volume by developing business opportunities and implementing effective sales programs. Critical thinker, Multitasker, with problem-solving and communication skills.
Overview
17
17
years of professional experience
Work History
Territory Sales Manager
Tuscany Distributors Central Florida LLC
05.2018 - Current
- Performed in the top 5% of Sales Representatives for the company from 2022 -2025
- Exceeded company-defined sales quotas by growing territory over 400% in 7 years.
- Achieved 112% to quota in 2024 and 120% to quota, currently in 2025
- Cultivated relationships with 140 accounts in specified territory and provided support to drive customer satisfaction
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Thrive in a self-directed work environment, managing day-to-day operations and decision
- Implementing promotions and marketing campaigns to increase territory sales and brand awareness.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Providing expertise to customers to help them make product selections based on customer needs, product specifications and applicable regulations.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Conference Service Coordinator
Omni Orlando at ChampionsGate
12.2015 - 02.2018
- Liaison between client, manager and all internal departments of the resort to ensure seamless delivery.
- Efficiently organized event logistics for 8 managers including set up, food & beverage, lodging, and troubleshooting unexpected challenges.
- Organized and prioritized all tasks, while managing multiple projects to meet client and department deadlines.
- Created and distributed detailed event plans and banquet orders to ensure seamless execution on event day.
- Responsible for daily administrative functions including client interactions, communications, report production and expenses.
- Coordination of VIP transportation and amenities, pre-planning and site visits.
- Built and maintained excellent relationships by promoting the highest degree of integrity and customer service, both internally and externally.
Front of House Manager
Shari Sushi Lounge
01.2017 - 07.2019
- Responsible for building relationships with regular guests and new guest experiences including menu choices and accompanying beverage selections.
- Led team of 18 staff members in various roles to ensure highest quality products and service to guests.
- Collaborated with the General Manager and local hotels to produce an incentive program for guest referrals that increase guest counts by 15% monthly.
- Responsible for training incoming staff, performance reviews and providing feedback and encouragement as needed.
- Responsible for maintaining food safety and operational standards for all staff.
- Responsible for event design and representation of Shari Sushi Lounge at local events.
- Resolved guests complaints while maintaining positive customer environment.
Lead Server
Shari Sushi Lounge
04.2009 - 01.2017
- Increased sales significantly by upselling higher-end products to customers.
- Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Observed servers to provide feedback and coaching in areas requiring improvement.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Cultivated warm relationships with regular customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Education
Bachelors of Science - Event Management
University of Central Florida
Orlando, FL05-2012
Skills
- Consultative and relationship selling
- Territory and account management
- Territory growth
- Partnership development
- Territory expansion
- Sales prospect identification
- Account relationship development
- Effective sales closing
- Business development and client retention
Accomplishments
Increased Territory by 420% over 7 years
Timeline
Territory Sales Manager
Tuscany Distributors Central Florida LLC
05.2018 - Current
Front of House Manager
Shari Sushi Lounge
01.2017 - 07.2019
Conference Service Coordinator
Omni Orlando at ChampionsGate
12.2015 - 02.2018
Lead Server
Shari Sushi Lounge
04.2009 - 01.2017
Bachelors of Science - Event Management
University of Central Florida