Caitlin Wilkerson
Roseville,CA
Summary
Dynamic and dedicated worker with a strong work ethic and exceptional customer service skills. Proven ability to enhance guest engagement and maintain cleanliness standards while efficiently managing multiple tasks. Recognized for team collaboration and resolving customer concerns swiftly, ensuring memorable dining experiences.
Overview
9
9
years of professional experience
Work History
Server
Pete’s Brewhouse
Roseville, CA
03.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Guest Attendant
Granite Bay Golf Club
Granite Bay, CA
10.2021 - 02.2022
- Conducted inspections on golf carts and golf bags prior to guest arrival, identifying any issues that required attention before checkin.
- check-in and check-out processes, improving overall efficiency and guest satisfaction.
- Maintained cleanliness and organization of golf carts and members' items daily.
Music Intern
Bayside Covenant Church
Granite Bay, CA
07.2020 - 06.2021
- Enhanced live performance quality through diligent stage set-up efforts before each show.
- Facilitated communication between artists, management, and venue staff to ensure seamless event execution.
- Assisted in producing high-quality recordings by setting up studio equipment and monitoring sound levels during sessions.
Server
Family Pancake House
Port Orchard, WA
06.2016 - 01.2019
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Wheatland High School
Wheatland, CA06.2019
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Service prioritization
- Guest engagement
- Cleanliness standards
Timeline
Server
Pete’s Brewhouse
03.2022 - Current
Guest Attendant
Granite Bay Golf Club
10.2021 - 02.2022
Music Intern
Bayside Covenant Church
07.2020 - 06.2021
Server
Family Pancake House
06.2016 - 01.2019
Wheatland High School