Caitlyn Fucaloro
Des Moines
Summary
Proficient in managing front desk operations and customer interactions. Known for strong multitasking abilities and attention to detail, successfully contributing to improved office productivity and customer satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service
Hy-Vee
Des Moines, IA
12.2025 - Current
- POS system, handling exchanges, money orders, refunds, lotto tickets, trash tickets, and the postal service.
- Digital troubleshooting helping people navigate their reward account.
- Multi=line phone system & paging.
- Helping the front end managers with keeping an eye on the registers and helping the checkers override things.
- Opening/ Closing customer service, (data entry)
- Assisting customers with complaints and de-escalating frustrated shoppers.
- Team support.
Receptionist
Mercy Physical Therapy
Des Moines, IA
07.2023 - 01.2026
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Handled phone inquiries, providing accurate information about services and addressing patient concerns.
- Maintained electronic health records, ensuring data accuracy and compliance with privacy regulations.
- Coordinated office supply inventory, optimizing procurement processes to reduce costs and improve efficiency.
- Developed procedures for improving front desk workflows, enhancing overall office productivity and patient satisfaction.
- Kept reception area clean and neat to give visitors positive first impression.
- Verified accuracy of documents to ensure compliance and quality standards.
- Verified insurances.
Server
Angry Goldfish
Des Moines, IA
07.2024 - 10.2024
- Provided exceptional customer service in high-pressure environments, ensuring guest satisfaction and repeat business.
- Managed food and beverage orders accurately, collaborating with kitchen staff to maintain seamless operations.
- Trained new servers on menu items and service protocols, enhancing team efficiency and performance.
- Handled cash transactions and processed payments using POS systems, maintaining accuracy in financial reporting.
Customer Service Representative
EquiTrust
Des Moines, IA
11.2020 - 05.2023
- Claims Processing.: Managed data entry, verified high-priority documents such as Agent changes, 1099 documents, beneficiary changes, death certificates, and claimant statements.
- Account maintenance: Changing designated beneficiaries and assigning new agents to the account.
- Managed customer accounts, ensuring accurate information and timely updates.
Customer Service Representative
Metlife
West Des Moines, IA
11.2019 - 10.2022
- Worked effectively in fast-paced environments.
- Handled clients personal information, such as beneficiaries, addresses, death certificates, and insurance policies.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Helped new hires train.
- Data entry.
Server
Buffalo Wild Wings
Des Moines, IA
07.2018 - 05.2019
- Developed knowledge of menu offerings, enabling informed recommendations to guests for improved sales opportunities.
- Served food and beverages promptly with focused attention to customer needs.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Child Caregiver
Koalaty Time
West Des Moines, IA
10.2017 - 05.2018
- Supervised daily routines, ensuring safety and well-being of children in care.
- Collaborated with parents to address individual needs and concerns effectively.
- Trained new staff on childcare protocols, enhancing team performance and service quality.
- Organized recreational activities that fostered creativity and physical activity among children.
- Evaluated developmental milestones, providing feedback to parents on progress and areas for improvement.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
- Monitored behavior and implemented positive discipline techniques to encourage appropriate social interactions.
- Taught children to organize toys, wash hands, and share by leading by example.
- Enforced rules and managed behavior through developmentally appropriate discipline.
Barista
Starbucks
Des Moines, IA
07.2016 - 10.2017
- Prepared high-quality beverages following standardized recipes and customer preferences.
- Maintained cleanliness and organization of workspace to ensure compliance with health standards.
- Demonstrated exceptional customer service skills, fostering positive interactions and loyalty.
- Trained new baristas on beverage preparation techniques and operational procedures.
- Operated espresso machines and brewing equipment efficiently to maximize productivity during peak hours.
- Resolved customer complaints promptly, ensuring satisfaction and maintaining store reputation.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Customer Service Representative
Equifax
West Des Moines, IA
11.2015 - 07.2016
- Called POA's and CPA's to verify employers.
- Data entry.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume call traffic while maintaining quality service standards.
Barista
Hy-Vee
Des Moines, IA
06.2014 - 07.2016
- Implemented strategies to enhance workflow efficiency, reducing wait times for customers.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Education
High School Diploma -
Lincoln High School
Des Moines, IA05-2014
Skills
- Customer service management
- Self-awareness
- Motivational skills
- Task delegation
- Data entry
- Relationship building
- Multitasking
- Teamwork and collaboration
- Cash handling
- Strong work ethic
- Customer service abilities
Accomplishments
- Achieved Partner of the Quarter at Starbucks.
Certification
- CPR/ AED certification.
- Mandated Reporter certification.
Languages
English
Native or Bilingual
Italian
Limited Working
Timeline
Customer Service
Hy-Vee
12.2025 - Current
Server
Angry Goldfish
07.2024 - 10.2024
Receptionist
Mercy Physical Therapy
07.2023 - 01.2026
Customer Service Representative
EquiTrust
11.2020 - 05.2023
Customer Service Representative
Metlife
11.2019 - 10.2022
Server
Buffalo Wild Wings
07.2018 - 05.2019
Child Caregiver
Koalaty Time
10.2017 - 05.2018
Barista
Starbucks
07.2016 - 10.2017
Customer Service Representative
Equifax
11.2015 - 07.2016
Barista
Hy-Vee
06.2014 - 07.2016
High School Diploma -
Lincoln High School