Caitlyn McLaughlin
Naples
Summary
With a proven track record at Le Colonial, I excel in staff training and supervision, enhancing customer loyalty through attentive service. Expert in cash handling and inventory management, my ability to foster team communication has significantly improved operational efficiency. My approach not only meets employer expectations, making me a valuable asset to any team.
Overview
14
14
years of professional experience
Work History
Head Bartender
Le Colonial
12.2023 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
Bartender
Ocean Prime
11.2020 - 11.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Host, Busser, Server
Capital Grille
01.2011 - 12.2020
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Provided attentive service and proactively assessed guest needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Associate of Science - Criminal Justice
Edison State College
Naples, FL05-2016
Skills
- Staff training and supervision
- Cash handling expertise
- Attentive service
- Taking inventory
Languages
English
Timeline
Head Bartender
Le Colonial
12.2023 - Current
Bartender
Ocean Prime
11.2020 - 11.2023
Host, Busser, Server
Capital Grille
01.2011 - 12.2020
Associate of Science - Criminal Justice
Edison State College
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