Caitlyn Nash-Boucher
American Landmark
St. Johns,FL
8
years of professional experience
Driven leasing professional specializing in sales, lease closings, and exceptional customer service. Proven ability to build strong client relationships and deliver outstanding resident experiences, reflected in consistently positive Google reviews. Bachelor’s degree in Sociology with strong communication and interpersonal skills, seeking to bring my sales expertise and customer-focused approach to a Senior Sales Consultant role.
Work History
Leasing Consultant
1 Year 3 Months- Developed comprehensive marketing strategies to enhance property visibility and attract qualified leads.
- Coordinated resident events, promoting engagement and retention within the apartment community.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with residents.
- Ensured compliance with fair housing laws, keeping detailed records of all resident/ applicant interactions and transactions.
- Led initiatives to improve lease renewal rates through targeted communication and relationship-building efforts with existing residents.
- Mentored new leasing consultants, providing guidance on industry best practices and improving overall team performance.
Chiropractic Assistant/Front Desk Receptionist
1 Year 8 Months- Efficiently managed patient scheduling, optimizing daily appointments to ensure smooth clinic operations and minimal wait times.
- Input patient data into computer system using Genesis and checked information for accuracy.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly during check-in.
- Answered phones and text messages on Review Wave to respond to customer questions, provide information and schedule appointments.
- Taught patients about medications, procedures, and care plan instructions.
- Contacted insurance carriers to verify patients' coverage, ensuring correct co-pay collection at time of service to streamline billing process.
- Upheld high standards of cleanliness and organization, fostering a safe and welcoming environment for patients and team members.
- Learned and followed laws and HIPAA guidelines to keep office compliant with industry regulations.
Program Leader
1 Year- Managed daily operations of each program, providing guidance and support to staff and students
- Fostered positive relationships with diverse clients, students, parents, staff, and volunteers, enhancing community engagement and support for programs
- Monitored program budget and ensured compliance with program and safety regulations
- Coordinated with internal and external stakeholders to ensure that all event details were executed to the highest standards
- Developed creative strategies to engage potential donors and sponsors, increasing funding opportunities for program initiatives
- Facilitated staff meetings to identify program needs and collaboratively develop actionable strategies to meet objectives
- Communicated with external partners to create networking opportunities
Sales/ Parts Representative
2 Years 3 Months- Built long-lasting customer relationships, enhancing customer satisfaction and loyalty
- Acted as a point of contact for customers handling boat reservations and inquiries.
- Maintained a detailed knowledge of the features and benefits of a wide product range and explained key information to customers
- Tracked inventory levels and ordered supplies.
- Understood vessel maintenance and repair procedures
- Handled incoming and outgoing calls and performed administrative tasks.
- Processed refunds and exchanges
- Counted and balanced register drawers at the end of each shift
Accounting Assistant
8 Months- Provided administrative support to the Student Accounts team, including filing, copying, and data entry
- Maintained confidentiality of student records in accordance with FERPA regulations
- Prepared mailings by labeling and sorting to facilitate timely communication with students
Education
Bachelors - Sociology
Skills
Leasing and sales
Lease renewals
Client Care
Attention to Detail
Organization
Community Engagement
Active Listening
Building Rapport
Problem Solving
Decision-Making
Adaptability
Phone and Email Etiquette
Timeline
Leasing Consultant
American Landmark
06.2025 - CurrentRead More
Chiropractic Assistant/Front Desk Receptionist
Endeavor Health Center
10.2023 - 06.2025Read More
Program Leader
Booster
08.2022 - 08.2023Read More
Sales/ Parts Representative
Irwin Marine
05.2019 - 08.2021Read More
Accounting Assistant
Keene State College
09.2018 - 05.2019Read More
Keene State College
Bachelors from Sociology
Read More