Caitlyn Robbins
Florala,AL.
Summary
Versatile and dynamic, with a proven track record as a Substitute Teacher at Covington County, where I fostered academic growth through positive reinforcement and classroom management. Co-owned a retail business, enhancing customer satisfaction and financial health. Skilled in relationship building and strategic planning, I excel in adapting to diverse educational and business environments.
Overview
12
12
years of professional experience
Work History
Substitute Teacher
Covington County
Lockhart, AL
08.2024 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Co-Owner
Retail
Florala, AL
06.2016 - 07.2024
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
Head Teller
Regions Bank
DeFuniak Springs, FL
01.2013 - 08.2015
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Oversaw currency shipments and deposits while adhering to strict safety guidelines.
- Replenished ATM funds in empty canisters prior to validation process.
- Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
- Assisted customers with account inquiries, resolving issues promptly to ensure satisfaction.
- Answered inquiries regarding checking and savings accounts and other related products.
- Developed strong rapport with customers by actively listening, addressing concerns promptly, and providing tailored solutions.
- Provided support during audits, gathering necessary documentation and demonstrating compliance with internal controls.
- Introduced customers to other bank team members to help meet financial needs.
- Created teller schedule to keep weekly and weekend shifts properly staffed.
- Coordinated workflow among tellers, assigning tasks and monitoring performance for optimal efficiency during peak hours.
- Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
- Strengthened client relationships through exceptional service and proactive identification of financial needs.
- Enhanced customer satisfaction by providing efficient and accurate transaction services.
- Reduced errors in transactions with vigilant attention to detail and adherence to banking regulations.
- Implemented cross-selling techniques to promote bank products, contributing to increased revenue generation.
- Streamlined teller operations for improved productivity, implementing organized cash drawer management procedures.
- Elevated branch reputation through consistent delivery of friendly service and expertise in managing diverse financial transactions.
- Ensured a secure working environment by adhering to strict security protocols and conducting regular audits.
- Mentored junior tellers, fostering professional development and growth within the team.
- Investigated and promptly resolved issues with patron accounts.
- Collaborated with branch management to develop strategies for reaching sales targets and improving overall performance.
- Served as a trusted resource for colleagues on complex transactions or challenging customer situations.
- Maintained up-to-date knowledge of banking policies, procedures, and regulatory requirements for effective guidance of team members and clients alike.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Contributed to the achievement of branch sales goals by identifying opportunities for additional product offerings based on customer needs.
- Provided customers with appropriate literature on banking products and services.
- Received loan and utility payments, sending funds to correct destinations.
- Generated monthly reports on customer activity and customer feedback.
- Handled various accounting transactions.
- Established rapport with new clients to increase satisfaction and loyalty.
Education
Oviedo High School
Oviedo, FL06.2008
Skills
- Classroom management
- Adaptable
- Relationship building and management
- Student engagement
- Positive reinforcement
- Behavior management
- Classroom organization
- Group and individual instruction
Timeline
Substitute Teacher
Covington County
08.2024 - Current
Co-Owner
Retail
06.2016 - 07.2024
Head Teller
Regions Bank
01.2013 - 08.2015
Oviedo High School