Caitlyn Sanchez
Faison,NC
Summary
Proven track record in enhancing sales and customer satisfaction at US Cellular, showcasing expertise in performance tracking and exceptional customer service. Adapted innovative strategies to surpass sales targets and maintain an up-to-date customer database, demonstrating adaptability and team cooperation. Achieved significant improvements in store performance and patient data accuracy at Sampson Regional Medical Center, embodying dependability and meticulous time management.
Overview
4
4
years of professional experience
Work History
Retail Wireless Consultant
US Celluar
08.2021 - Current
- Increased sales by Number% using expert knowledge of wireless products and services to help customers make selections.
- Drove an increase in overall store performance by exceeding individual sales targets and contributing significantly to team efforts.
- Stayed up-to-date with industry trends, ensuring accurate information was provided to customers regarding new products and promotions.
- Implemented strategic merchandising techniques that increased product visibility and stimulated customer interest in purchasing items on display.
- Researched customer database to determine current plan and offer service options.
Patient Registrar
Sampson Regional Medical Center
10.2020 - 08.2021
- Ensured patient privacy and confidentiality, adhering to HIPAA regulations in handling sensitive personal information.
- Facilitated timely check-in by greeting visitors and establishing purpose of visits.
- Enhanced data accuracy by diligently verifying insurance coverage, demographic information, and other essential details.
- Maintained up-to-date knowledge of hospital policies, procedures, and insurance requirements to provide accurate information to patients during registration.
- Ensured prompt resolution of discrepancies in patient accounts, working closely with billing specialists to address outstanding balances or payment issues.
- Facilitated efficient transfer of patient records between departments, ensuring accurate and timely access to vital information for healthcare providers.
- Acted as a liaison between patients and healthcare providers, resolving any concerns related to scheduling, insurance, or other administrative matters.
Education
Hobbton High School
Newton Grove, NC06.2020
Skills
Performance Tracking
Maintaining customer database
Customer Service
Honest and Dependable
Time Management
Adaptable and Flexible
Team Cooperation
Timeline
Retail Wireless Consultant
US Celluar
08.2021 - Current
Patient Registrar
Sampson Regional Medical Center
10.2020 - 08.2021
Hobbton High School
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