Keysarria Vaughn
Jackson,MS
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
Work History
Retail Wireless Consultant
Boost Mobile Store
Jackson, MS
01.2024 - 08.2024
- Provided technical assistance and customer support for wireless devices.
- Performed daily operational tasks such as opening and closing of the store, cash handling, inventory management.
- Maintained up-to-date knowledge of current promotions and product offerings.
- Created detailed reports on customer inquiries and purchase history.
Customer Service Cashier
Walmart
Flowood, MS
09.2023 - 12.2023
- Processed credit card transactions accurately and efficiently.
- Greeted customers and provided friendly customer service.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Balanced cash drawers at the end of each shift.
- Assisted customers with locating merchandise within the store.
Call Center Representative
Conduent
Jackson, MS
03.2022 - 08.2023
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Identified opportunities to improve policies and procedures related to customer service operations.
- Maintained accurate records of customer interactions for future reference.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Attended regular training sessions on updates and changes within the industry or organization.
Work From Home Agent
Sagility Healthcare
Remote, MS
08.2021 - 03.2022
- Answered incoming calls in a timely manner and provided accurate information on products and services.
- Provided accurate, valid and complete information by using the right methods and tools.
- Resolved customer complaints by identifying problems, researching solutions, and providing corrective action plans.
- Adhered to company policies and procedures while assisting customers with their needs.
Education
Associate of Arts - Dental Assisting
Delta Tech College
Jackson,MS05-2024
High School Diploma -
Jim Hill HighSchool
Jackson, MS05-2016
Skills
- Performance Tracking
- POS System Operation
- Technical Troubleshooting
- Cellular operating systems
- Returns processing
- Wireless service expert
Timeline
Retail Wireless Consultant
Boost Mobile Store
01.2024 - 08.2024
Customer Service Cashier
Walmart
09.2023 - 12.2023
Call Center Representative
Conduent
03.2022 - 08.2023
Work From Home Agent
Sagility Healthcare
08.2021 - 03.2022
Associate of Arts - Dental Assisting
Delta Tech College
High School Diploma -
Jim Hill HighSchool
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