Caitlyn Schupp
Boca Raton,Florida
Summary
Results-driven Hospitality Professional experienced in delivering exceptional customer service and satisfaction. Developed strong problem-solving and collaboration skills through leadership in high-pressure environments and academic settings. Focused on enhancing team performance and maintaining high standards of food safety and customer engagement.
Overview
5
5
years of professional experience
Work History
Server
Serena Pastifico
Boca Raton, FL
10.2024 - Current
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Oversaw daily operations, coordinating with kitchen and bar staff for seamless service.
- Trained new servers on menu knowledge and restaurant procedures to enhance team performance.
- Managed inventory levels, placing orders to maintain stock availability and minimize waste.
- Resolved guest complaints promptly, fostering a positive dining experience and loyalty.
CREW MEMBER
Crisp & Greens
Naples, FL
01.2024 - 08.2024
- Resolved conflicts among team members and customers through effective problem-solving.
- Ensured cleanliness of plates and utensils to maintain hygiene standards.
- Alerted kitchen personnel to shortages and special orders to maintain service efficiency.
DUAL ENROLLMENT
Florida Southwestern University
Fort Myers, FL
08.2023 - 05.2024
- Earned college credits while gaining experience in a college environment as a high school senior.
- Acquired skills in managing academic responsibilities and personal commitments during college.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
VARSITY RUNNER
Gulf Coast High School girls Cross Country
Naples, FL
05.2021 - 10.2023
- Cultivated strong teamwork skills through active participation in team activities.
- Organized schedules to balance multiple commitments effectively.
- Committed to supporting teammates while maintaining balance with work, school, and volunteer activities.
VOLUNTEER LEADER
Housing Families
Malden, MASSACHUSETTS
07.2023 - 07.2023
- Effectively delegated tasks among team members based on strengths and abilities while ensuring accuracy and timeliness of deliverables.
- Streamlined workflow processes to reduce costs and improve productivity.
- Collaborated with team to develop innovative solutions during project meetings.
SHIFT LEADER
Dunkin Donuts
Naples, FLORIDA
01.2022 - 03.2023
- Initiated corrective action to maintain productivity levels among staff members.
- Initiated corrective action when necessary to maintain productivity levels among staff members.
- Prepared end-of-shift reports for management review and approval.
Education
HIGH SCHOOL DIPLOMA -
Gulf Coast High School
Naples, FL05-2024
ASSOCIATE IN ARTS (A.A.) - GENERAL
Florida Southwestern college
Fort Myers05-2024
BBA - Marketing
Florida Atlantic University
Boca Raton, FL05-2028
Skills
- Customer Service
- Hygiene Standards
- Crew Leadership
- Problem-Solving
- Teamwork and Collaboration
- Inventory Management
- Clear Communication
- Time Management
- Cleaning
- Self-discipline
- Team leadership
Timeline
Server
Serena Pastifico
10.2024 - Current
CREW MEMBER
Crisp & Greens
01.2024 - 08.2024
DUAL ENROLLMENT
Florida Southwestern University
08.2023 - 05.2024
VOLUNTEER LEADER
Housing Families
07.2023 - 07.2023
SHIFT LEADER
Dunkin Donuts
01.2022 - 03.2023
VARSITY RUNNER
Gulf Coast High School girls Cross Country
05.2021 - 10.2023
ASSOCIATE IN ARTS (A.A.) - GENERAL
Florida Southwestern college
HIGH SCHOOL DIPLOMA -
Gulf Coast High School
BBA - Marketing
Florida Atlantic University