Caitlyn Vachon
Hendersonville,NC
Summary
Dynamic professional with experience at Henderson County Sheriff's Office, excelling in call prioritization and public safety awareness. Enhanced emergency response efficiency through adept use of multi-line systems and computer-aided dispatch. Proven stress tolerance and deescalation skills, ensuring effective communication.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Telecommunicator
Henderson County Sheriffs Office
10.2022 - Current
- Operated multi-line phone systems to manage incoming emergency calls efficiently.
- Relayed critical information to law enforcement and emergency responders promptly.
- Maintained accurate logs of all communications and incident reports throughout shifts.
- Prioritized emergency calls based on urgency, ensuring timely response from agencies.
- Utilized computer-aided dispatch software to track unit statuses and incidents accurately.
Sales Associate
Ingles Markets
04.2021 - 09.2022
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Managed inventory levels to ensure product availability and minimize stockouts.
- Processed customer transactions efficiently, maintaining accuracy in cash handling and register operations.
- Collaborated with team members to optimize store layout for improved sales performance.
- Trained new associates on customer service standards and operational procedures.
Education
High School Diploma -
North Henderson High School
Hendersonville, NCSkills
- Call prioritization
- Inbound customer service
- Outbound sales
- Public safety awareness
- Stress tolerance
- Information gathering
Certification
Child/Adult CPR certified
911 Telecommunication certified
Timeline
Telecommunicator
Henderson County Sheriffs Office
10.2022 - Current
Sales Associate
Ingles Markets
04.2021 - 09.2022
High School Diploma -
North Henderson High School