Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caitlyn Walczak

Clinton Township,MI

Summary

Proactive professional with years of experience in prioritizing tasks to enhance company operations. Strong leadership skills complemented by excellent time management and documentation expertise. Adept at assessing employee performance and nurturing new talent for optimal team performance.

Overview

12
12
years of professional experience

Work History

Assistant Manager

Orangetheory Fitness
Grosse Pointe Woods, MI
05.2022 - Current
  • Created reports on sales trends, inventory levels, and financial data.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Resolved conflicts between team members in an effective manner.
  • Managed customer service inquiries and complaints in a timely manner.
  • Communicated regularly with customers to gain insights into their needs.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Maintained up-to-date knowledge of company products and services.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Delegated work to staff, setting priorities and goals.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Scheduled maintenance on gym equipment as needed.
  • Developed new strategies for increasing membership sales.

Sales Associate

Orangetheory Fitness
Grosse Pointe Woods, MI
06.2019 - 05.2022
  • Handled customer complaints in a professional manner.
  • Greeted customers and provided exceptional customer service.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Processed transactions using a point-of-sale system.
  • Developed promotional strategies to increase sales volume.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Adhered to company initiatives and achieved established goals.
  • Worked with fellow sales team members to achieve group targets.

Waitress

El Charro of Fraser
Fraser, MI
06.2013 - 06.2019
  • Developed positive relationships with regular customers through friendly conversation.
  • Processed payments accurately using cash registers or POS systems.
  • Participated in team meetings to discuss new menu items or changes in policy.
  • Performed basic math calculations when computing bills for customers' meals.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.

Education

General Studies

Macomb Community College
Warren, MI

Skills

  • Inventory management
  • Conflict resolution
  • Employee training
  • Sales analysis
  • Performance evaluation
  • Shift scheduling
  • Promotional strategies
  • Meeting facilitation
  • Social media management
  • Achieve Monthly metrics

Timeline

Assistant Manager

Orangetheory Fitness
05.2022 - Current

Sales Associate

Orangetheory Fitness
06.2019 - 05.2022

Waitress

El Charro of Fraser
06.2013 - 06.2019

General Studies

Macomb Community College

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