Summary
Overview
Work History
Education
Skills
Timeline
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Caitlyn Williams

Knoxville,TN

Summary

Former energetic tennis coach, known for building successful student-athletes through gentle discipline and positive reinforcement.elopment strategies, and team leadership. Fostered strong relationships with players and created motivational training programs to enhance performance skills. Successfully improved team rankings and individual player abilities through strategic coaching methods. A true leader with the understanding that athletes are developed both on and off the court.

Former Dynamic Drive-Thru Director at Chick-fil-A with a proven track record in operational efficiency and customer service. Spearheaded promotional strategies that boosted sales volume, while ensuring food safety compliance. Recognized for reliability and training staff to excel in high-pressure environments, fostering both personal and business growth.

Overview

5
5
years of professional experience

Work History

Drive-Thru Director

Chick-fil-A
Columbia, SC
07.2024 - 03.2025
  • Directed operations to improve efficiency and increase profit margins.
  • Developed strategies to increase sales volume through promotional activities such as discounts or special offers.
  • Managed daily operations of the drive-thru, including cash handling, customer service and food preparation.
  • Collaborated with senior leadership to set long-term objectives for the company.
  • Partnered with staff to create professional development plans to support personal and business growth.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Utilized POS systems efficiently for order processing and inventory management.
  • Monitored employee performance to ensure compliance with company policies and procedures.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.

Assistant Women's Tennis Coach

Gonzaga University Athletics
Spokane, WA
10.2022 - 07.2024
  • Organized and managed tennis tournaments, including scheduling matches and overseeing operations.
  • Conducted exercising drills to improve flexibility, stamina and strength of each player.
  • Analyzed opponents' skills and developed counter strategies accordingly.
  • Led motivational sessions to boost team morale and individual confidence before critical matches.
  • Recruited potential athletes by sending recruitment letters, traveling to tournaments, meeting with recruits and arranging and offering incentives.
  • Motivated athletes to perform at their highest level possible through positive reinforcement techniques.

Head Women's Tennis Coach

The University of Tennessee, Martin
Martin, TN
01.2020 - 10.2022
  • Managed program budget, checking funds remaining, spending and money raised.
  • Analyzed opponents' gameplay to prepare players with effective game plans and tactics.
  • Collaborated with media relations personnel in promoting the program through press releases and interviews.
  • Developed and implemented comprehensive training programs to improve players' technical skills and match strategies.
  • Communicated with coaches and athletes to discuss tournaments, competitions and other events.
  • Recruited student-athletes of highest caliber to elevate overall team performance.

Education

Masters - Sport Coaching And Performance

The University of Tennessee At Martin
Martin, TN
05-2022

Bachelor of Arts - Linguistics

The University of Tennessee
Knoxville, TN
05-2015

Skills

  • Player development
  • Motivational leadership
  • Communication skills
  • Tactical analysis
  • Team recruitment
  • Budget management
  • Game strategy

Timeline

Drive-Thru Director

Chick-fil-A
07.2024 - 03.2025

Assistant Women's Tennis Coach

Gonzaga University Athletics
10.2022 - 07.2024

Head Women's Tennis Coach

The University of Tennessee, Martin
01.2020 - 10.2022

Masters - Sport Coaching And Performance

The University of Tennessee At Martin

Bachelor of Arts - Linguistics

The University of Tennessee

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