Taylor Lee
Blackshear,GA
Summary
Professional in customer service leadership, equipped to manage and streamline drive-thru operations. Background includes optimizing workflows and boosting team morale to provide exceptional service. Strong focus on collaboration and adaptability to meet evolving needs, with expertise in problem-solving and time management.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Drive-Thru Director
Chick-fil-A
11.2025 - Current
- Coordinated with marketing team on promotional campaigns targeting specific demographics frequenting our establishment''s drivethru.
- Collaborated with other store leaders to develop strategies for enhancing customer service at the drive-thru window.
- Monitored inventory levels in the drive-thru area, ordering necessary supplies to prevent stock shortages or delays in service.
- Implemented new policies to improve overall efficiency and effectiveness of the drive-thru operations.
- Assisted with troubleshooting technical issues related to drive-thru equipment, coordinating repairs or replacements as needed for uninterrupted service.
- Developed weekly schedules for the drive-thru employees, balancing availability with business needs to ensure optimal staffing levels at all times.
- Analyzed data from daily reports to identify trends or areas requiring attention within the drive-thru operations.
Talent Director
Chick-fil-A
08.2020 - 11.2024
- Developed and implemented talent acquisition strategies to attract diverse candidates across various roles.
- Collaborated with leadership to align workforce planning analysis with organizational goals and future needs.
- Designed and executed employee development programs, enhancing skill sets and promoting internal career advancement.
- Initiated performance management systems to improve employee feedback mechanisms and boost overall engagement.
Shift Leader
Chick-fil-A
09.2018 - 08.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
CNA
Baptist Village Nursing Home
06.2018 - 09.2018
- Assisted patients with mobility support, ensuring safety and comfort during transfers and ambulation.
- Documented patient care activities accurately, maintaining thorough records for healthcare team reviews.
- Communicated effectively with healthcare team members to report changes in patient conditions.
- Monitored vital signs consistently, alerting nursing staff to any abnormalities for timely intervention.
Front of House Team Member
Chick-fil-A
04.2017 - 06.2018
- Provided friendly and efficient service to enhance guest experiences.
- Assisted in training new team members on service standards and procedures.
- Maintained cleanliness of dining area to ensure a welcoming environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
Education
Associate of Applied Science - Business Management
Wiregrass Georgia Technical College
Douglas, GA 05-2027
High School Diploma -
Pierce County High School
Blackshear, GA05-2018
Skills
- Safety awareness
- Food safety compliance
- Onboarding
- Recruitment strategies
- Employee scheduling
- Sales goals achievement
- Cash handling expertise
- Team collaboration and leadership
- Payroll management
- Media planning
- Problem-solving
Certification
- ServSafe Certified
- Microsoft Certified
Timeline
Drive-Thru Director
Chick-fil-A
11.2025 - Current
Talent Director
Chick-fil-A
08.2020 - 11.2024
Shift Leader
Chick-fil-A
09.2018 - 08.2020
CNA
Baptist Village Nursing Home
06.2018 - 09.2018
Front of House Team Member
Chick-fil-A
04.2017 - 06.2018
Associate of Applied Science - Business Management
Wiregrass Georgia Technical College
High School Diploma -
Pierce County High School