Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Jeffery Bell

Jeffery Bell

Jackson,TN

Summary

Professional in customer service leadership, equipped to manage and streamline drive-thru operations, and ensure food safety. Background includes optimizing workflows and boosting team morale to provide exceptional service. Strong focus on collaboration and adaptability to meet evolving needs, with expertise in problem-solving and time management.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Drive-Thru Director

Chick-fil-A
05.2016 - Current
  • Continuously sought feedback from customers and employees to identify areas for improvement in the overall drive-thru experience, implementing changes accordingly.
  • Maintained cleanliness standards of the drive-thru area, ensuring a positive experience for both staff and customers.
  • Established a positive work environment by celebrating team successes and recognizing individual achievements within the drive-thru staff.
  • Reduced wait times by streamlining the drive-thru process with proper task delegation and communication.
  • Provided ongoing coaching to team members, fostering growth opportunities while addressing areas needing improvement.
  • Developed weekly schedules for Front of house employees, balancing availability, and our labor budget with business needs to ensure optimal staffing levels at all times.
  • Managed inventory for Front of House by handling the end of month count, and creating strategies to improve our profit based on our Food cost report.
  • Assisted in protecting our customers and our brand by being diligent in correcting any issues pertaining to food safety, as well as providing coaching to our team so they may also help us in this goal.

Team Leader

Chick-fil-A
04.2013 - 05.2016
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.

Team Member

Chick-fil-A
07.2012 - 04.2013
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Developed strong cooperative relationships with coworkers and managers.

Education

High School Diploma -

Aliso Niguel High School
Aliso Viejo, CA
06-2010

Skills

  • Food safety compliance
  • Employee scheduling
  • Drive-thru efficiency
  • Stress tolerance
  • Positive attitude
  • Teamwork and collaboration
  • Customer service
  • High integrity
  • Problem-solving abilities
  • Reliability
  • Critical thinking
  • Excellent communication

Accomplishments

  • Achieved a faster and more efficient Drive-thru by introducing Mobile cash, eliminating a position and increasing productivity.
  • Assisted leadership team(s) with Food safety, doing daily walk thrus and creating solutions to recurring issues, helping our location become one of the first to Achieve Guardian of the brand, and many times over since.
  • Set several car count, and sales records by setting a goal, communicating the goal to my team and encouraging other departments to pitch in and be excited.
  • Assisted leadership team in 2 separate multi unit interviews, showing keen knowledge of my department and helping us open a second location.
  • Pushed to be the first Mobile-thru store in our market, coordinating with the corporate team to get us on the list.

Certification

Servsafe certified

Timeline

Drive-Thru Director

Chick-fil-A
05.2016 - Current

Team Leader

Chick-fil-A
04.2013 - 05.2016

Team Member

Chick-fil-A
07.2012 - 04.2013

High School Diploma -

Aliso Niguel High School

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