Lukas Schleidt
Liberty,OH
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
Drive-thru Director
Chick-fil-A
09.2016 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced employee morale by providing regular training sessions and performance feedback for the drive-thru team.
- Analyzed data from daily reports to identify trends or areas requiring attention within the drive-thru operations.
- Continuously sought feedback from customers and employees to identify areas for improvement in the overall drive-thru experience, implementing changes accordingly.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma -
Home School
05.2021
Skills
- Verbal and written communication
- Complex Problem-Solving
- Customer Service
- Complaint Handling
- Staff Training and Development
- Teamwork and Collaboration
- Hiring and Training
- Goal Setting
- Conflict Resolution
Timeline
Drive-thru Director
Chick-fil-A
09.2016 - Current
High School Diploma -
Home School
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