Cala Pierce
Las Vegas,US
Summary
Customer Service Representative with 3 years of experience in veterinary settings, adept at enhancing client satisfaction and fostering trust. Excels in active listening, problem-solving, and clear communication, ensuring smooth operations and effective team collaboration. Passionate about delivering compassionate support and improving client relations through innovative solutions.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Four Corners Veterinary Hospital
Concord, CA
05.2022 - 01.2024
- Managed client communications, resolved queries, and coordinated appointments, enhancing customer satisfaction and retention
- Maintained meticulous records, ensuring accurate patient histories and billing information, contributing to streamlined operations and reduced errors
- Developed positive relationships with customers through friendly interactions.
- Conducted regular follow-up calls with customers after resolving their issues.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Externship Receptionist
Antioch Veterinary Hospital
Antioch, CA
09.2021 - 10.2021
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Education
Certificate Of Completion - Medical Office Administration
Unitek College
Concord, CA11.2021
Diploma -
Concord High School
Concord, CA06.2018
Skills
- Organized
- Detail-oriented
- Cashier
- Stocking
- Communication
- Telephone etiquette
- Customer Service
- Problem-solving
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Computer Proficiency
- Money handling
- Complaint Handling
- Scheduling
- Follow-up
- Paperwork Processing
- Appointment Scheduling
- Team Development
- Multitasking
Timeline
Customer Service Representative
Four Corners Veterinary Hospital
05.2022 - 01.2024
Externship Receptionist
Antioch Veterinary Hospital
09.2021 - 10.2021
Certificate Of Completion - Medical Office Administration
Unitek College
Diploma -
Concord High School