Caleb Bowen
Klamath Falls
Summary
Distinguished at Running Y Ranch Resort for elevating customer satisfaction and team efficiency, I leveraged complaint handling and grounds maintenance expertise to resolve issues swiftly and enhance service quality. My strong problem-solving abilities and attention to detail drove process improvements, significantly boosting performance metrics.
Overview
4
4
years of professional experience
Work History
HOA Service Agent
Running Y Ranch Resort
06.2023 - Current
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Sought ways to improve processes and services provided.
- Maintained well-developed relationships with customers and fellow employees using strong problem-solving and positive engagement skills.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Investigated and resolved customer inquiries and complaints quickly.
Groundskeeper
Running Y Ranch Resort
02.2021 - 06.2023
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Removed debris and waste from outdoor areas.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Assisted with irrigation system maintenance and repair.
- Applied fertilizers and pesticides to outdoor areas according to safety standards.
- Utilized power tools and landscaping machines to maintain outdoor areas.
Education
High School Diploma -
Henley High School
Klamath Falls06-2020
Skills
- Stress tolerance
- Complaint handling
- Vehicle assessment
- Conflict resolution
- Documentation and reporting
- Customer service
- Work order interpretation
- Records maintenance
- Listening skills
- Attention to detail
- Data entry
Timeline
HOA Service Agent
Running Y Ranch Resort
06.2023 - Current
Groundskeeper
Running Y Ranch Resort
02.2021 - 06.2023
High School Diploma -
Henley High School
Similar Profiles
Wayne WhitescornWayne Whitescorn
Food and Beverage Director at Running Y Ranch ResortFood and Beverage Director at Running Y Ranch Resort
Joshua GreccoJoshua Grecco
Mobile Grill Line Cook at Running Y Ranch ResortMobile Grill Line Cook at Running Y Ranch Resort
Caleb BowenCaleb Bowen
HOA Groundskeeper at Running Y Ranch ResortHOA Groundskeeper at Running Y Ranch Resort