Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caleb Bowen

Klamath Falls

Summary

Distinguished at Running Y Ranch Resort for elevating customer satisfaction and team efficiency, I leveraged complaint handling and grounds maintenance expertise to resolve issues swiftly and enhance service quality. My strong problem-solving abilities and attention to detail drove process improvements, significantly boosting performance metrics.

Overview

4
4
years of professional experience

Work History

HOA Service Agent

Running Y Ranch Resort
06.2023 - Current
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Sought ways to improve processes and services provided.
  • Maintained well-developed relationships with customers and fellow employees using strong problem-solving and positive engagement skills.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Investigated and resolved customer inquiries and complaints quickly.

Groundskeeper

Running Y Ranch Resort
02.2021 - 06.2023
  • Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
  • Removed debris and waste from outdoor areas.
  • Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
  • Assisted with irrigation system maintenance and repair.
  • Applied fertilizers and pesticides to outdoor areas according to safety standards.
  • Utilized power tools and landscaping machines to maintain outdoor areas.

Education

High School Diploma -

Henley High School
Klamath Falls
06-2020

Skills

  • Stress tolerance
  • Complaint handling
  • Vehicle assessment
  • Conflict resolution
  • Documentation and reporting
  • Customer service
  • Work order interpretation
  • Records maintenance
  • Listening skills
  • Attention to detail
  • Data entry

Timeline

HOA Service Agent

Running Y Ranch Resort
06.2023 - Current

Groundskeeper

Running Y Ranch Resort
02.2021 - 06.2023

High School Diploma -

Henley High School
Caleb Bowen