Caleb Brill
Johnson City,Tennessee
Summary
Hardworking Shift Leader gifted at reviewing team tasks to ensure quality. Engaging and personable employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail, and goal achievement. Knowledge of nutritional information to provide to others. Leadership role over employees on-site to ensure excellent food care and service. Adaptable with a solid industry background and proven expertise in food service and leading successful teams.
Overview
3
3
years of professional experience
Work History
Shift Lead
Jersey Mike's Subs
1127 N Eastman Rd, Kingsport, Tn 37664
07.2021 - Current
- Completed store closing procedures and balanced tills.
- Trained new employees and delegated nightly tasks and responsibilities.
- Responsible for offering nutritional information to customers when asked, and providing the best input based on customers' nutritional preferences.
- Responded to and resolved customer questions and concerns.
- Managed shift operations, supplied resources, and monitored team performance to keep the business profitable and running smoothly.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and inputted information into a database system.
- Extensive experience in food service.
Crew Member
Pals Sudden Service
1120 E Stone Dr, Kingsport, TN 37660
07.2020 - 06.2021
- Worked front counter, drive-thru, and other areas.
- Assisted other team members in achieving goals.
- Worked well with teammates and accepted coaching from the management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided nutritional Information to customers when asked.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
Bachelor of Science - Nutrition Sciences
East Tennessee State University
Johnson City, TN05.2026
High School Diploma -
Dobyns - Bennett High School
Kingsport, TN05.2022
Skills
- Leadership Work
- Safe Work Practices
- Corrective Actions
- Job Assignments
- Team Motivation
- Guest Satisfaction
- Money Transfers
- Food Safety and Sanitation
- Dietary information
- Scheduling and Coordinating
Timeline
Shift Lead
Jersey Mike's Subs
07.2021 - Current
Crew Member
Pals Sudden Service
07.2020 - 06.2021
Bachelor of Science - Nutrition Sciences
East Tennessee State University
High School Diploma -
Dobyns - Bennett High School