Caleb Caruso
Phoenix,AZ
Summary
Highly motivated Account Manager with proven expertise in delivering exceptional client support and innovative business solutions. Demonstrated success in managing diverse accounts, exceeding sales targets, and driving revenue growth. Adept at identifying opportunities for process improvement and enhancing customer satisfaction. Eager to leverage skills in a challenging new role to contribute to organizational success.
Overview
6
6
years of professional experience
Work History
Account Manager
OrthoEx
05.2021 - Current
- Achieved quarterly outreach goals consistently throughout 2024
- Identified and capitalized on sales opportunities, securing three new accounts in 2023-2024
- Managed accounts for healthcare manufacturers specializing in biologics and orthopedics
- Coordinated logistics for multiple healthcare manufacturers, ensuring efficient operations
- Utilized product and service expertise to aid client decision-making and improve client satisfaction
- Contributed to the company's ISO13485:2016 certification achievement
- Developed actionable strategies to address accounts with declining revenue
- Conducted educational sessions for CEOs and sales directors on Surgio software implementation.
Server
Innovative Dining Group
05.2018 - 09.2021
- Enhanced customer satisfaction and loyalty through engaging service and effective communication
- Trained new staff in service procedures and customer service standards, promoting a positive dining experience.
Digital Marketing Intern
OrthoSpine Partners
01.2021 - 05.2021
- Scheduled and facilitated appointments between prospective customers and sales representatives
- Collected and analyzed data to produce comprehensive market studies for clients
- Managed social media campaigns, enhancing search marketing strategies and engagement
- Supported marketing brainstorming sessions, contributing ideas for digital content and collateral.
Data Analyst Intern
Med Tech Intel
01.2021 - 05.2021
- Analyzed and interpreted data across various medical sectors, providing valuable insights for decision-making
- Supported quality assurance efforts by mapping key aspects of the medical device industry.
Intern
Surgio Health
01.2021 - 05.2021
- Assisted with the onboarding process for multiple manufacturers, utilizing specialized software
- Engaged with external and internal stakeholders to meet their needs and ensure satisfaction
- Compiled and documented data from diverse sources to create comprehensive business reports.
Intern
OrthoEx
01.2021 - 04.2021
- Evaluated customer needs and developed tailored strategies to meet requirements
- Managed account setup and contract terms for new vendors, streamlining onboarding processes
- Participated in training seminars to expand industry knowledge and skills.
Education
Bachelor of Science in Marketing and Healthcare Innovation -
Arizona State University
Tempe, AZSkills
- Business Solutions Development
- Cold Calling & Prospecting
- Networking & Industry Research
- Client Relationship Management
- Customer Relations & Team Collaboration
- Revenue Generation & Sales Strategy
- Process Improvement & Analytical Skills
- Product and Service Implementation
Timeline
Account Manager
OrthoEx
05.2021 - Current
Digital Marketing Intern
OrthoSpine Partners
01.2021 - 05.2021
Data Analyst Intern
Med Tech Intel
01.2021 - 05.2021
Intern
Surgio Health
01.2021 - 05.2021
Intern
OrthoEx
01.2021 - 04.2021
Server
Innovative Dining Group
05.2018 - 09.2021
Bachelor of Science in Marketing and Healthcare Innovation -
Arizona State University
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