Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caleb Connor

Norwalk

Summary

Leverage my education, diverse global exposure, and passion for helping others to gain experience in a clinical mental health counseling practicum/internship. With extensive experience in customer service, therapeutic services, and public-facing engagement, I seek an opportunity to apply my academic training and acquired skills to contribute meaningfully and grow both professionally and personally.

Overview

3
3
years of professional experience

Work History

Admissions Representative

Silver Hill Hospital
04.2024 - Current
  • Field incoming calls from prospective patients, individuals in crisis, and hospitals/providers referring patients.
  • Maximize resources by effectively utilizing Salesforce CRM software to track communication efforts with potential patients throughout their admissions process.
  • Gather and assess treatment history, medications, mental health issues/diagnoses, and general background information.
  • Recommend appropriate programs and levels of care, detailing program offerings, costs, and the admission process.
  • Create and manage patient files using Salesforce CRM software, coordinating with Admission Clinicians and initiating the admission process.
  • Continuously improve personal knowledge of treatment programs offered at our facility, ensuring accurate representation of program details during interactions with prospective patients and their loved ones.

Recreation Assistant

Silver Hill Hospital
04.2023 - 04.2024
  • Ensured patient safety and positive experiences during gymnasium and exercise machine use.
  • Participated in games, sports, and activities with patients, serving as lifeguard during swimming sessions.
  • Supported Residential Counselors by transporting patient luggage, medicines, and controlled substances, conducting luggage searches, and managing group activities.
  • Tracked and logged gym and pool usage.
  • Opened, closed and secured facilities at prescribed times to accommodate scheduled activities.

Registered Behavior Technician

The SEED Center
05.2021 - 03.2023
  • Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
  • Improved client behavior by implementing individualized ABA therapy plans provided by BCBA, and tracking progress.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
  • Mentored newly-hired Behavior Technicians, demonstrating behavioral skills training (BST).

Education

Master of Arts - Clinical Mental Health Counseling

Sacred Heart University
Fairfield, CT
05.2025

Applied Behavior Analysis

Western Connecticut State University
Danbury, CT

Bachelor of Science - Psychology

SUNY Purchase
Purchase, NY
05.2021

High School Diploma -

Woodstock School
Mussoorie, India
05.2017

Skills

    Proficiency with Microsoft Office and Google Suite

    Proficiency with data collection software and CRM software (Salesforce)

    Time management and task delegation

    Research, data collection, and analysis

    Interpersonal communication and conflict resolution

    Customer service and leadership

    Group management and inclusive collaboration

    Creativity, planning, and organization

    Direct therapeutic engagement and establishing therapeutic alliance/rapport

    Ethics and integrity

Timeline

Admissions Representative

Silver Hill Hospital
04.2024 - Current

Recreation Assistant

Silver Hill Hospital
04.2023 - 04.2024

Registered Behavior Technician

The SEED Center
05.2021 - 03.2023

Master of Arts - Clinical Mental Health Counseling

Sacred Heart University

Applied Behavior Analysis

Western Connecticut State University

Bachelor of Science - Psychology

SUNY Purchase

High School Diploma -

Woodstock School

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Caleb Connor