Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
References
Timeline
Generic

Caleb Dufala

Cordova,TN

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Manager

Clarke's Quick Print
Germantown, TN
02.2023 - Current
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Cost Basis Associate

Raymond James
Memphis, TN
07.2022 - 02.2023
  • Reported any discrepancies or errors in pricing or inventory levels to management.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Supported management team to facilitate task completion and meet performance goals.
  • Reviewed files, recordings and other documents to obtain information to respond to requests.

Pharmacy Technician

Walgreens
Oakland, TN
07.2021 - 07.2022
  • Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Assisted pharmacists in compounding sterile products according to state regulations.
  • Managed filing of prescriptions, both electronically and manually.
  • Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.
  • Checked expiration dates on medications to ensure that only unexpired products were dispensed.
  • Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
  • Restocked shelves with new supplies of medications as needed.
  • Assisted in training new employees on pharmacy procedures.

Associate

Chick-fil-A
Collierville, TN
12.2020 - 07.2021
  • Operated equipment such as scanners and scales correctly during checkout process.
  • Assisted customers with selecting items and answering questions about products.
  • Conducted inventory checks to ensure accuracy of shelf stock.
  • Provided customer service support for inquiries, complaints, and returns.
  • Performed cash register functions accurately and efficiently.
  • Stocked shelves with merchandise and ensured product displays were neat and orderly.
  • Organized backroom areas to maintain a clean and organized work environment.
  • Built relationships with customers by providing friendly customer service.
  • Answered customer questions and provided store information.
  • Performed register sales transactions quickly and accurately to comply with established cash control procedures and customer service guidelines.

Associate

Jersey Mike's Subs
Memphis, TN
10.2020 - 12.2020
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Adhered to food safety standards when storing and preparing foods.
  • Cleaned kitchen equipment, surfaces, utensils and dishes.
  • Checked quality of ingredients before use in order to ensure freshness.
  • Ensured that all food was cooked at the correct temperature and stored correctly.
  • Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.

Education

High School Diploma -

Monarch Homeschooling
N/A
05-2022

Associates of Divinity in Pastoral Ministries - Ministry

The College At Mid-America
Memphis

Skills

  • Operations Management
  • Sales management
  • Complex Problem-Solving
  • Team Leadership

Affiliations

  • Avid Reader and Writer
  • Casual Sports
  • Study Group Leader

Languages

English
Professional
Greek
Elementary

Certification

  • Previous Pharmacy Technician License

References

References available upon request.

Timeline

Manager

Clarke's Quick Print
02.2023 - Current

Cost Basis Associate

Raymond James
07.2022 - 02.2023

Pharmacy Technician

Walgreens
07.2021 - 07.2022

Associate

Chick-fil-A
12.2020 - 07.2021

Associate

Jersey Mike's Subs
10.2020 - 12.2020

High School Diploma -

Monarch Homeschooling

Associates of Divinity in Pastoral Ministries - Ministry

The College At Mid-America

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Caleb Dufala