Caleb Garcia
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager
Urban Air Adventure Park
07.2019 - 08.2021
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Customer Service Representative
H-E-B Grocery
08.2021 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
High School Diploma -
Harlingen High School South
Harlingen, TX05.2021
Bachelor of Science - Mechanical Engineering
The University of Texas At San Antonio
San Antonio, TX05.2025
Skills
- Product Knowledge
- Active Listening
- Money Handling Abilities
- Microsoft Outlook
- Critical Thinking
- Team Development
- Call Management
- Data Collection
- Complaint Resolution
Certification
Electric Power Equipment Certification, H-E-B, August 2021
Timeline
Customer Service Representative
H-E-B Grocery
08.2021 - Current
Assistant Manager
Urban Air Adventure Park
07.2019 - 08.2021
High School Diploma -
Harlingen High School South
Bachelor of Science - Mechanical Engineering
The University of Texas At San Antonio
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