Summary
Overview
Work History
Education
Skills
Timeline
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Caleb Kemnitz

Richfield,WI

Summary

Seasoned hospitality professional with a proven track record in dining room and reservation management, notably at Fox N Hounds. Excelled in enhancing customer engagement and streamlining operations, demonstrating exceptional multitasking and team collaboration skills. Achieved significant improvements in guest satisfaction and efficiency, leveraging expertise in hospitality and accommodation. Skilled professional motivated to enhance customer loyalty with exceptional service. Maintains well-stocked, organized stations ready for any need. Exceeds customer expectations by providing friendly, prompt and attentive service tailored to customer's preferences. Charismatic and energetic host with experience in high-end hospitality environments. Strong background managing reservations, coordinating events, and providing exceptional guest service. Demonstrated ability to create welcoming atmospheres and exceed customer expectations. Positively contributed to team goals by improving efficiency and elevating overall guest satisfaction.

Overview

1
1
year of professional experience

Work History

Host

Fox N Hounds
Richfield, WI
09.2024 - 01.2025
  • Provided customers with accurate wait times and monitored waiting list.
  • Provided excellent customer service by anticipating customer needs.
  • Managed dining room layout to maximize efficiency of staff members.
  • Took reservations over phone and in person.
  • Assisted other departments when needed such as bussing tables or delivering food orders.
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.
  • Greeted guests upon arrival and provided them with menus.
  • Assisted servers in seating guests by escorting them to their tables.
  • Answered telephone to provide dining information and take reservations.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.

Busser

Pleasant Hill bar and Grill
Richfield, WI
05.2024 - 10.2024
  • Performed daily side work such as polishing silverware, folding napkins and restocking condiments.
  • Adhered to sanitation guidelines when handling food and beverage items.
  • Provided assistance to other bussers or waitstaff when needed.
  • Greeted customers and answered questions about menu items.
  • Replenished napkins, condiments, silverware and glassware as needed.
  • Bussed and reset tables in an orderly fashion.
  • Delivered food orders to tables in a timely manner according to company standards.
  • Took initiative to help others whenever necessary.
  • Ensured that each table was properly set before seating guests.
  • Followed all safety regulations while carrying heavy trays or dishes to the kitchen.
  • Provided quick and efficient clearing of tables between courses.
  • Organized storage areas for clean dishes and stocked linens.
  • Swept floors, washed walls and windowsills, emptied trash receptacles and cleaned restrooms when needed.
  • Cleared tables to maintain high turnover rate and minimize wait times.

Education

High School Diploma -

Germantown High School
Germantown, WI
06-2024

Skills

  • Menu management
  • Telephone reception
  • Guest relations
  • Team collaboration
  • Hospitality and accommodation
  • Multitasking proficiency
  • Dining room management
  • Reservation management
  • Professional appearance
  • Customer service
  • Staff coordination
  • Menu design
  • Team player mentality
  • Online reservations
  • Task prioritization
  • Customer engagement

Timeline

Host

Fox N Hounds
09.2024 - 01.2025

Busser

Pleasant Hill bar and Grill
05.2024 - 10.2024

High School Diploma -

Germantown High School
Caleb Kemnitz