Caleb Le
Walnut,CA
Summary
Dynamic and results-driven professional with a proven track record at Ten Ren's Tea Time, excelling in operations monitoring and guest service. Skilled in employee training and conflict resolution, consistently enhancing team performance and customer satisfaction. Expert in POS system operation, showcasing a professional appearance and decision-making capabilities.
Overview
2
2
years of professional experience
Work History
Shift Lead
Ten Ren's Tea Time
08.2023 - 08.2024
- Helped store management meet standards of service and quality in daily operations.
- Trained and mentored new employees to maximize team performance.
- Trained new employees and delegated daily tasks and responsibilities.
- Kept employees operating productively and working on task to meet business and customer needs.
Team Member
Nature's Juice
04.2023 - 09.2023
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
Boba Barista
R&B Tea
12.2022 - 05.2023
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Education
High School Diploma -
Walnut High School
Walnut, CA05.2023
Skills
- Operations Monitoring
- Performance Improvement
- Guest service
- Employee Training
- Conflict Resolution
- Workplace Safety
- Decision-making capabilities
- Client Service
- Professional Appearance
- POS System Operation
Timeline
Shift Lead
Ten Ren's Tea Time
08.2023 - 08.2024
Team Member
Nature's Juice
04.2023 - 09.2023
Boba Barista
R&B Tea
12.2022 - 05.2023
High School Diploma -
Walnut High School
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