Caleb Martin
Arlington
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Substitute Teacher
Arlington ISD
Arlington, TX
08.2024 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Cashier
Sprouts Farmers Market Inc, Grocery
Arlington, TX
01.2024 - 06.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Bakery Worker and Barista
Inclusion Coffee
05.2023 - 10.2023
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming bakery environment.
- Reduced waste by efficiently managing inventory and rotating products to ensure freshness.
- Increased sales with effective product promotions and attractive displays.
- Maintained high-quality standards by closely monitoring baking processes, adjusting recipes as needed for optimal results.
Server
The Melting Pot
08.2021 - 06.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Front of Store Manager
Ross Dress for Less
05.2021 - 08.2021
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Host
Bj’s Restaurants
08.2020 - 06.2021
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
Education
James W. Martin High School
Social
University of Texas
Skills
- Customer service
- Complaint Resolution
- Client Relations
- Guest Engagement
- Conflict resolution
- Effective communication
- Classroom management
- Adaptable
- Relationship building and management
Timeline
Substitute Teacher
Arlington ISD
08.2024 - Current
Cashier
Sprouts Farmers Market Inc, Grocery
01.2024 - 06.2024
Bakery Worker and Barista
Inclusion Coffee
05.2023 - 10.2023
Server
The Melting Pot
08.2021 - 06.2023
Front of Store Manager
Ross Dress for Less
05.2021 - 08.2021
Host
Bj’s Restaurants
08.2020 - 06.2021
James W. Martin High School
Social
University of Texas
Similar Profiles
MaurKeshia CollinsMaurKeshia Collins
Varsity Assistant Coach/Teacher at Arlington ISDVarsity Assistant Coach/Teacher at Arlington ISD
Pennie ParkerPennie Parker
Teacher Assistant at Arlington ISDTeacher Assistant at Arlington ISD
Sheila CookSheila Cook
Teacher at Arlington ISDTeacher at Arlington ISD