Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caleb Nelson

Mount Pleasant,MI

Summary

Proven leader with a track record of enhancing team performance and customer satisfaction at Rogans Shoes. Excelled in staff development and inventory control, boosting efficiency and compliance. Skilled in interpersonal communication and decision-making, adept at resolving customer complaints and ensuring operational excellence.

Overview

7
7
years of professional experience

Work History

Shift Manager

Rogans Shoes
03.2021 - Current
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Supervised employees and oversaw quality compliance with company standards for services.

Camp Leader

Racine Zoo
04.2017 - 01.2021
  • Monitored camper behavior during activities, effectively handling discipline situations and encouraging positive behavior.
  • Supervised, guided and assisted students during crafts, art projects, games and other activities to provide developmental stimulation.
  • Tracked facilities and equipment safety and cleanliness and took corrective action to resolve emerging issues.


Education

High School Diploma -

Seton Home Study School
Front Royal, VA
12.2022

Skills

  • Staff Development
  • Inventory Control
  • Employee Training
  • Interpersonal Skills
  • Handling Customer Complaints
  • Accurate money handling
  • Opening and closing procedures
  • Decision-Making

Timeline

Shift Manager

Rogans Shoes
03.2021 - Current

Camp Leader

Racine Zoo
04.2017 - 01.2021

High School Diploma -

Seton Home Study School

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Caleb Nelson