Caleb Roy
Bridgewater,MA
Summary
Retail leader with a background in store operations, team coaching, inventory control, and customer service. Supports scheduling, payroll review, POS accuracy, cash handling, and visual merchandising updates while helping maintain strong floor coverage and efficient daily execution. Brings a practical, hands-on approach to store performance and customer retention.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
The North Face
Braintree, MA
11.2022 - 04.2024
- Supported daily sales floor operations and employee coverage for one of the top stores in the region.
- Used strong decision-making to support sales growth and customer retention.
- Coached team members on product knowledge, store operations, and procedures.
- Managed employee scheduling to ensure adequate coverage for all shifts.
- Delegated tasks to employees to maintain smooth store operations.
- Executed visual merchandising updates to enhance sales floor displays.
- Processed POS transactions and adhered to cash handling procedures.
- Interviewed candidates for potential new hire roles.
Assistant Store Manager/ Manager Trainee
Olympia Sports Inc.
Bridgewater, MA
08.2017 - 03.2022
- Delivered strong sales performance during shifts and met daily KPI goals.
- Supported staff performance through supervision, evaluation, and coaching toward daily sales goals and growth opportunities.
- Assisted management by creating weekly staff schedules to ensure adequate coverage. and task delegation.
- Trained new hires to feel prepared and confident in role.
- Built positive customer relationships by responding quickly to service needs.
- Created familiar, comfortable shopping experiences for regular customers through consistent relationship building.
- Resolved customer concerns by partnering with appropriate staff.
- Reviewed deposits and reconciled overages or shortages.
- Followed security procedures during every opening and closing shift, including alarm and register checks.
Store Manager
Olympia Sports Inc.
Bridgewater, Massachusetts
03.2022 - 09.2022
- Directed closing store operations for retail location, securing sales floor, registers, and stockroom.
- Coordinated sales goals and floor coverage.
- Managed scheduling, payroll review, and employee timekeeping to ensure accurate labor costs.
- Supervised inventory counts, stock replenishment, and shipment receiving.
- Resolved customer concerns using brand policies and service recovery steps.
- Enforced loss prevention procedures and secured merchandise throughout shifts.
- Maintained visual merchandising standards to drive product visibility and sales across displays.
Sales Associate
Olympia Sports Inc.
Bridgewater, MA
08.2016 - 08.2017
- Answered customer questions and directed toward the most suitable products.
- Executed basic sales functions, POS transactions.
- Became educated on a new product so I could keep customers informed
- Organized merchandise, and put up new promotions
- Ensured a tidy storefront and back room to create a welcoming environment for customers.
Sales Associate
Under Armour
Merrimack, NH
09.2015 - 06.2016
- Fitted customers for footwear and apparel, providing tailored advice on products to meet individual needs.
- Assisted customers in locating products and checking the store system for availability at other sites.
- Positively greeted existing and potential customers.
- Organized racks and shelves to maintain store cleanliness, interact with customers and promote specific merchandise.
Assistant
Kids Action Initiative
Bridgewater, MA
05.2015 - 09.2015
- Assisted in a karate course for children with Autism.
- Maintained structure and focus.
- Set up and took down training activities.
- Maintained a positive relationship with parents in order to provide a sense of security for them and their children.
Food Server
Linden Ponds
Hingham, MA
08.2013 - 05.2015
- Explained menu items and suggested appropriate options for residents' needs.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Ran food from kitchen to tables, provided additional service to customers in need.
- Created warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Managed resident meal accounts in POS system with meal plans in POS.
Education
Some College (No Degree) - Finance
Bristol Community College
Fall River, MA01-2025
High School Diploma -
Bridgewater-Raynham Regional
Bridgewater, MA06-2015
Some College (No Degree) - Finance
Southern New Hampshire University
Hooksett, NHSkills
- POS systems
- Cash handling
- Visual merchandising
- Inventory management
- Employee scheduling
- Decision making
- Problem solving
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
Timeline
Assistant Store Manager
The North Face
11.2022 - 04.2024
Store Manager
Olympia Sports Inc.
03.2022 - 09.2022
Assistant Store Manager/ Manager Trainee
Olympia Sports Inc.
08.2017 - 03.2022
Sales Associate
Olympia Sports Inc.
08.2016 - 08.2017
Sales Associate
Under Armour
09.2015 - 06.2016
Assistant
Kids Action Initiative
05.2015 - 09.2015
Food Server
Linden Ponds
08.2013 - 05.2015
Some College (No Degree) - Finance
Bristol Community College
High School Diploma -
Bridgewater-Raynham Regional
Some College (No Degree) - Finance
Southern New Hampshire University