Caleb Smith
Lone Star
Summary
Detail-oriented IT Technician experienced in troubleshooting hardware and software issues while optimizing help desk operations to enhance customer satisfaction. Delivered effective solutions through collaboration and proactive problem-solving within team environments. Committed to continuous improvement in IT support services by leveraging versatile skills in project management and adaptability.
Overview
10
10
years of professional experience
Work History
IT Technician
Daingerfield-Lone Star Independent School District
Daingerfield, TX
10.2020 - Current
- Implemented network configurations and maintained connectivity for over 1,500 devices across the district.
- Troubleshot hardware and software issues for faculty and staff, ensuring seamless technology use in classrooms.
- Conducted regular maintenance on computer systems, improving performance and longevity of equipment.
- Provided technical support for audiovisual equipment during events, enhancing overall engagement and learning experiences.
- Mentored junior technicians, promoting skill development and knowledge sharing within the IT department.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners, and fax machines.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Elevated customer service standards by implementing a prioritization system for IT issues based on urgency and impact.
- Streamlined the ticket resolution process, significantly reducing response times by implementing a new troubleshooting protocol.
- Improved IT support efficiency, creating detailed documentation for common issues and solutions.
- Optimized help desk operations, effectively managing incoming requests to ensure timely and accurate support.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Created user accounts and assigned permissions.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Responded to customer inquiries and provided technical assistance over the phone and in person.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
Customer Service Cashier
Brookeshires
Lone Star, TX
07.2016 - 10.2020
- Assisted customers with inquiries, ensuring high levels of satisfaction and support.
- Processed customer transactions efficiently using point-of-sale systems.
- Handled cash management, balancing registers accurately at shift end.
- Maintained cleanliness and organization of checkout areas to enhance customer experience.
- Assisted with stocking the store inventory and unloading trucks when necessary.
Education
High School Diploma -
Hughes Springs ISD
Hughes Springs, TXSkills
- Technical support
- Desktop technical support
- Help desk support
- Help desk management
- User support
- Online chat support
- Remote support
- Hardware installation
- Software configuration
- Interpersonal skills
- Computer diagnostics
- IT asset management
- Technical troubleshooting
- Problem-solving
- Customer service
- Interpersonal skills
- Friendly and patient
- Helpdesk services
Languages
English
Full Professional
Interests
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Reading
- Video Gaming
- Creative Writing
Timeline
IT Technician
Daingerfield-Lone Star Independent School District
10.2020 - Current
Customer Service Cashier
Brookeshires
07.2016 - 10.2020
High School Diploma -
Hughes Springs ISD