Caleb Webb
VALPARAISO,IN
Summary
Proven leader in the guest service industry, excelling in staff leadership, guest satisfaction and daily hospital operations at Sodexo/Methodist. Enhanced customer service and operational efficiency, leading to a significant improvement in employee/guest retention and cost control. Demonstrates strong abilities in staff supervision and guest service ensuring high levels of customer satisfaction and safety.
Overview
20
20
years of professional experience
Work History
Patient Service Manager 2
Sodexo
Merrillville, IN
10.2022 - Current
- Opened a brand new coffee shop in the hospital. Exceeding all revenue and business goals
- Worked daily in the market building relationships with the employee's and guests to ensure guest satisfaction.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Worked with the patients and their families to ensure their dietary needs were being met and increase their overall satisfaction.
Store Manager
Chilis's Bar and Grill
Valparaiso, IN
07.2021 - 10.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Restaurant Manager
Olive Garden
Merrillville, IN
04.2009 - 07.2021
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Guest Service Team Leader
Target
Valparaiso, IN
10.2007 - 04.2009
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer concerns promptly.
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
- Led team meetings to address concerns and inform employees of new policies and procedures.
- Promoted a positive work environment by encouraging teamwork, open communication, and continuous learning among staff members.
Store Manager
SUBWAY®Restaurants
DeMotte, IN
02.2005 - 10.2007
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Good Heritage Academy
Fenton, MI06.2006
Skills
- Customer Service
- Staff Leadership
- Staff Supervision
- Team Development
- Hiring procedures
- Performance Evaluations
- Menu development
- Cost Control
- Ordering Supplies
- Hiring and Firing
- Health Inspections
- Employee Retention
- Sanitation Standards
- Inventory Management
Timeline
Patient Service Manager 2
Sodexo
10.2022 - Current
Store Manager
Chilis's Bar and Grill
07.2021 - 10.2022
Restaurant Manager
Olive Garden
04.2009 - 07.2021
Guest Service Team Leader
Target
10.2007 - 04.2009
Store Manager
SUBWAY®Restaurants
02.2005 - 10.2007
Good Heritage Academy