Richard Gonnella Jr.
Harlem,GA
Summary
Skilled Inside Sales Representative with a strong background in building customer relationships, driving product sales and enhancing revenue growth. Possess deep knowledge of CRM tools and direct marketing strategies. Notable strengths include ability to identify business opportunities, negotiate deals, and close sales while maintaining high levels of customer satisfaction. Past roles demonstrate consistent success in achieving sales targets and contributing to team goals.
Overview
9
9
years of professional experience
Work History
Inside Sales Representative
Ferguson
Augusta
08.2023 - Current
- Negotiated prices, terms of sale and service agreement to close transactions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Cultivated and strengthened customer relationships to drive revenue growth.
- Listened to customer needs to identify and recommend best products and services.
- Delivered superior customer support to improve account retention rate.
- Contacted new and existing customers to discuss product and service solutions.
- Expedited customer orders for quick delivery and to promote satisfaction.
- Followed up on pending orders and inquiries in a timely manner.
- Identified customer needs by asking questions and advising on best solutions.
- Maintained detailed records of customer interactions, orders and account status updates.
- Leveraged computer system to input customer orders and pricing information.
- Coordinated with logistics teams to ensure timely delivery of products to customers.
- Developed and maintained relationships with key customers to ensure customer satisfaction.
- Researched customer needs and preferences to identify opportunities for new business.
- Conducted outbound calls to existing clients to upsell products or services.
- Liaised between outside sales representatives and accounts to optimize customer service.
- Consulted with customers to aid selection and purchase of products that met needs.
- Worked in conjunction with outside sales representative to maintain and grow product sales.
- Assisted in resolving customer complaints in a prompt manner.
- Developed and maintained strong relationships with existing clients to ensure repeat business.
- Greeted and assisted customers to foster positive experiences.
- Responded promptly to customer inquiries and resolved issues to ensure customer satisfaction.
- Provided customers with product information, pricing and availability.
- Managed multiple sales projects simultaneously and met deadlines.
Counter Salesperson
Ferguson
Augusta, GA
03.2016 - 08.2023
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Answered customer inquiries regarding prices, availability, and product features.
- Provided support to other departments such as stocking shelves or organizing promotional displays.
- Performed regular inventory checks to ensure stock levels were maintained.
- Inspected returned items for damage before issuing refunds or exchanges.
- Greeted customers to determine wants or needs.
- Maintained records related to sales for store management.
- Processed credit card payments securely according to established policies and procedures.
- Answered store and merchandise questions and led customers to wanted items.
- Assisted customers in selecting items to meet their needs.
Education
High School Diploma -
Lakeside High School
Evans, GA05-2015
Skills
- Telephone sales
- Sales expertise
- Driven
- Email and phone etiquette
- Upselling and cross selling
- Analytical thinking
- Exceptional customer service
Timeline
Inside Sales Representative
Ferguson
08.2023 - Current
Counter Salesperson
Ferguson
03.2016 - 08.2023
High School Diploma -
Lakeside High School